Regional Operations Manager, Rider Engagement

Uber Overview

Our mission is to deliver transportation for everyone, everywhere. To do this, we are looking for a Regional Operations Manager based in Sao Paulo to focus on Rider Engagement in Brazil. You will focus on helping us engage, retain, and educate riders in cities around Brazil, by designing and executing processes, projects, communications and experiments driven by a deep and analytical understanding of our business and close ridership with city teams and internal stakeholders.

Job Description

WHAT YOU'LL DO

  • Engage. Your job is to get our existing riders on the road by implementing and executing best practices and innovating to create new processes across Brazil
  • Retain. You will also work to keep our existing riders on the platform by creating and implementing re-engagement and loyalty initiatives
  • Educate. Help our riders learn how to use our system and get the most out of the Uber platform
  • Strategy. Working with the Brazil Head of Rider Ops, you will shape your roadmap and decide which projects and areas of the engagement, retention, and education puzzle in Brazil the central team should focus on, and set an aggressive timeline to reach those goals
  • Product Improvement. Proactively search for new features which could improve a seamless rider experience and work closely with the HQ product teams to implement solutions
  • Rider Relations. Manage rider development, identify & attack problem areas for riders, and look for new sources of rider value and loyalty
  • Hustle. Take ownership of Uber's growth in Brazil and do whatever it takes to get the job done

WHAT YOU NEED

  • Strong track record of being a respected operational problem solver
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
  • Ability to take initiative in a constantly-changing work environment
  • Very strong communication and organization skills
  • "I bust my ass because I love it" approach
  • SQL / HTML knowledge a plus, but not required
  • Willingness to travel across LatAm when required

EXAMPLE BACKGROUNDS

  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Tech enthusiast with product development and management experience
  • Engineering background with dreams of applying similar process to people processes
  • Corporate strategy background with a willingness to roll up your sleeves

Perks

  • Employees are given Uber credits each month
  • Full-time salary negotiable based on experience, healthcare, and equity (shares)
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • Sharp, motivated co-workers in a fun office environment
  • The rare opportunity to change the world such that everyone around you is using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally

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