Regional Operations Manager, New Supply, Conversion - Mexico City

Uber Overview

Our mission is to deliver transportation as reliable as running water for everyone, everywhere. To do this, we are looking for a Regional Operations Manager to help us acquire and onboard driver-partners in cities around the region, by designing and executing communications, projects, processes, and experiments driven by a deep understanding of the data and analytics.

WHAT YOU’LL DO

  • Acquire & Onboard New Driver-Partners. Your job is to get new partners on the road by implementing best practices and innovating to create new processes and campaigns across the region
  • Analytics. Heavy analysis of our partner acquisition funnel and early lifecycle metrics by channel, demographics, and geography to drive efficient and cost-effective growth of new supply on our platform
  • Strategy. Decide which projects and areas of the acquisition and onboarding process the team should focus on and set an aggressive timeline to reach those goals
  • Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
  • Partner Relations. Manage driver development, identify & attack problem areas for drivers, and negotiate with businesses to create new sources of partner signups
  • Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of partner acquisition & onboarding programs and work with management to execute those strategies
  • Hustle. Take ownership of Uber’s growth in the region and do whatever it takes to get the job done

WHAT YOU NEED

  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Solid understanding of data-driven customer acquisition and onboarding
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) “I bust my ass because I love it” approach
  • A willingness to be “in the trenches” working with our driver-partners
  • Bachelor’s degree in Engineering, Computer Science, Math, Statistics, Economics, Finance or similar field
  • SQL knowledge a plus, but not required

EXAMPLE BACKGROUNDS

  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Tech enthusiast with product development and management experience
  • Engineering background with dreams of applying similar process to people processes
  • Corporate strategy background with a willingness to roll up your sleeves
  • Extremely data-driven marketing background with passion for connecting digital and physical realms

Perks

PERKS

  • Full-time salary negotiable based on experience, healthcare, and equity (shares)
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • Sharp, motivated co-workers in a fun office environment
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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