Regional Operations Manager, Fraud - Central Ops EMEA
We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 500 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.
We are looking for an EMEA Regional Operations Manager, Fraud to help us eliminate fraud in cities around EMEA, by designing and executing processes, projects, communications and experiments driven by a deep and analytical understanding of our business.
What You'll Do / What You'll Need / Bonus Points / About the Team
WHAT YOU'LL DO
- Help design, coordinate and lead Uber's strategy to minimize fraud across the Uber marketplace.
- Develop and implement new risk mitigation solutions and frameworks that improve our ability to deter, detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutioning.
- Strategy. Working with the wider Risk organisation, you will shape your roadmap and decide which projects and areas of compliance and fraud the central team should focus on and set an aggressive timeline to reach those goals
- Work with Product, Engineering and Finance leaders to define shared goals, influence product roadmap which could reduce fraud and be the voice of EMEA for all related matters
- Partner Relations. Manage driver education and help them avoid fraudulent behaviors
- Stakeholder management. Closely work together with stakeholders from across the region and the world to deliver world-class anti-fraud measures
- Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies as efficiently as possible
- Evaluate risk potential of new product features or business lines and inform decision-making at the design stage.
WHAT YOU NEED
- 2+ years of work experience developing a best-in-class understanding of databases, data relationships and data integrity (we are building out a team with people with a variety of experience levels)
- Expert SQL experience required
- Strong analytical skillset and creative problem solving ability. You can break down large ambiguous problems, identify the key opportunities and considerations and then execute against tangible milestones.
- BS/Masters in Math, Physics, CS, Statistics, Economics or other quantitative field
- Development experience in at least one scripting language a plus (Python preferred)
- Self-starter attitude and ability to exercise judgment and solve difficult problems without direct supervision
- Strong communication skills and attention to detail; accuracy is a must!
- A preference for quality over quantity - you get the math right and aspire to build the right solution; you appreciate being part of a team that holds each other to a high bar
- Willingness to travel across EMEA when required
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