Regional Operations Manager, Airports

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

We are looking for an Operations Manager to lead our Airports Operations. This role main focus is to enhance our riders experience in airports, grow our operation, and build an efficient and balanced marketplace. This role will work closely with city teams to plan and execute strategies, and product teams to launch and manage new product deployments.

The ideal candidate for this role should have strong analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to stakeholders across all levels of the business.

What you'll do

  • Develop & Optimize Processes - Scale new and existing city processes to allow the business to efficiently operate and realize growth across the region; analyze the business to track and improve metrics
  • Analytics - Analysis of driver, rider and marketplace dynamics to ensure a high-quality experiences on all our region airports
  • Strategy - Choose which projects to prioritize, and set a timeline to reach goals quickly
  • Product Improvement - Proactively search for new features which could improve a seamless airports experience, for both, riders and drivers
  • Be fast, resourceful, and take initiative. Take ownership of airports growth and do everything you can to support and enhance the quality of our services.

What you'll need

  • Data-driven decision making ability and sound business judgment through deep analytical thinking
  • Quantitative Bachelor's degree (engineering, mathematics, finance, economics, physics, etc.)
  • 3 years of high performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
  • Experience creating and optimizing processes
  • Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude
  • A willingness to be "on the ground" working responsively with our driver and restaurant partners
  • Experience creating and optimizing processes
  • Thorough understanding of a variety of business models (we're still proving ours)
  • SQL knowledge a plus, but not required (you will end learning it)

Example backgrounds

  • Consulting, accounting or banking background with numbers/Excel-driven decision instincts
  • Customer lifecycle analysis background with a willingness to roll up your sleeves
  • Technology enthusiast with product development and management experience
  • An engineering background with dreams of applying similar process to people processes

Perks

Perks

  • Full-time salary negotiable based on experience, healthcare, and equity (shares)
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • Smart, engaged co-workers
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


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