Product Marketing Manager, Intelligent Rider Spend

Uber Overview

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

At Uber, you'll build one of the fastest growing products in the world - one that millions of people use everyday both to work and get rides with a push of a button. Come change the face of how we work and how we move by collaborating with some of the brightest and most energized people from every discipline.

THE TEAM

From the moment a rider or driver becomes a part of Uber, the Marketplace team is responsible for taking on some of the hardest quantitative problems related to improving their everyday experiences. These include building and optimizing Uber's dynamic pricing system; identifying and predicting city-specific traffic, travel, and demand patterns; optimally matching multiple riders to a driver partner for uberPOOL; and intelligently achieving marketplace equilibrium across hundreds of thousands of drivers and millions of active users across 6 continents and 500 cities.

The Intelligent Spend team within Marketplace is responsible for defining the pricing and promotions strategy with the city teams, building the models to efficiently allocate Uber's spend, effectively marketing the pricing and promotions across the rider journey, and automating communications and measurement in each market.

THE ROLE

The role requires the Product Marketing Manager to be the voice of the customer, and lead the global product marketing for all rider pricing and promotions: you understand how riders think about trip pricing and promotions, how to contextualize the price and promotion to a rider segment, and when to market which promotions to enhance rider experience with Uber.

As PMM, your job is to motivate riders to make Uber the choice for their transportation needs. Whether it's for trips to and from the airport, for weekday commuting, or for an evening out on weekends. This requires working closely with Product Managers, Engineers, Data Scientists, Designers, UX Researchers, PR, Policy to build and deliver a magical rider experience - they push a button and get a ride.

RESPONSIBILITIES

  • Identify key user and market needs. Go deep on understanding the needs and decision-making process of riders as they relate to pricing and promotions. Build data-driven, actionable insights that inform product strategy.
  • Own the narrative. Craft the rider messaging and positioning to be used across cities. Test and optimize across target audiences working closely with brand and growth marketing teams to improve communication, and tie into the overall rider lifecycle.
  • Drive the go-to-market strategy. Build and scale the go-to-market plan for intelligent rider spend, including marketing assets, launches and feature updates in the cities we operate.
  • Develop education and engagement campaigns. Create and execute campaigns that impact the adoption and engagement working with the lifecycle and paid marketing teams.
  • Tell the product story. Be the product point-of-contact with PR and Policy teams to craft the benefits of driving with Uber.

QUALIFICATIONS & REQUIREMENTS:

  • 5+ years experience delivering highly successful of go-to-market, demand generation and growth strategies with your fingerprints all over them - you're very proud of what you've accomplished
  • Experience working with a cross-functional product team. Expertise managing stakeholders with diverse needs and perspectives.
  • Scary-good at articulating the essence of products and the value they create. You can develop a strong messaging hierarchy and effective content strategy plan. You can also play copywriter.
  • Top-notch at data-driven market research. You're a truth-seeking missile. You know your market, customers and competition better than anyone, and you're strong at integrating this information into your growth strategies.
  • Finger-tippinesses with data. You just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions and drive growth. Experience with SQL is a plus.
  • Execution-focused: You're biased toward action, a great collaborator and master disambiguator/simplifier. You never stop pushing towards clarity and delivery.
  • Grittiness: You never hesitate to roll up your sleeves and take on something hands-on, you persevere when others fall away.
  • True passion for Uber's mission and the company's hybrid technology / operations nature.

Perks

PERKS

Employees are given Uber credits every month

The rare opportunity to change the world such that everyone around you is using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.

Sharp, motivated co-workers in a fun office environment.

BENEFITS (U.S.)

401(k) plan, gym reimbursement, nine paid company holidays.

Full medical/dental/vision package to fit your needs.

Unlimited vacation policy; work hard and take time when you need it.

We're bringing Uber to every major city in the world. We need brains and passion to make it happen and to make it happen in style.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


Back to top