People Operations Program Manager

About the Role

As a People Operations Program Manager, you will oversee a diverse range of People-focused programs to support our continued growth. You will play a key role in driving continuous improvement of processes & controls while ensuring an exceptional employee experience.

What the Candidate Will Do

1. Deliver high-impact initiatives across the employee lifecycle, emphasizing compliance, operational excellence, and enhancing the overall employee experience
2. Ensure programs are globally aligned while remaining adaptable to local needs
3. Monitor and analyze operational data, service metrics, and KPIs to identify trends, surface inefficiencies, and implement improvements
4. Build tools, templates, process documentation, and communication strategies to support operational scalability and sustainability of people programs
5. Partner with global shared services and subject matter experts to co-design and implement solutions
6. Cultivate trusted relationships with stakeholders to ensure programs are employee-centric and strategically aligned
7. Provide meaningful insights and actionable feedback to senior leadership, highlighting opportunities for improvement in policies, processes, compliance, and the employee journey

1. 4+ years of experience in Human Resources, with a strong focus on shared services and/or HR operations
2. Bachelor's degree
3. Demonstrated expertise in project and program management, with proven experience leading strategic initiatives across global organizations

1. Experience with Oracle HCM, AI tools, vendor management, and compliance operations
2. Knowledge of HR practices, policies, and programs across diverse regions
3. Strong communication, presentation, and influencing skills, with the ability to engage stakeholders at all levels
4. Skilled in managing complex, cross-functional projects while balancing competing priorities and timelines
5. Strong problem-solving, critical thinking, and analytical abilities, with the capability to turn data into actionable insights
6. Experience with HRIS platforms, data analytics, business intelligence tools, and lean process improvement methodologies (e.g., Six Sigma)
7. Proven ability to build and manage vendor relationships, including contract negotiation and performance evaluation
8. Experience applying change management principles to large-scale organizational initiatives
9. Working knowledge of AI tools (e.g., ChatGPT, Google Gemini) to enhance HR operations, productivity, and strategic planning