People Operations Generalist - Costa Rica

Uber Overview

About us

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 500 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

About the Team:

Our People Team is looking for a People Operations Generalist in Costa Rica to support our employee population in Latin America - someone who is passionate about finding ways to best support our growing Uber family. The People Operations Generalist is primarily responsible for supporting employees and managers with basic inquiries and implementing global and local HR processes and programs within their region or function.

What you'll do:

  • Provide HR support to the business, advising first-line and first-time managers on performance management, basic employee relations, policies, and other HR-related topics
  • Manage Uber employee inquiries escalated from our People Support Center, and connect the employee to HR Centers Of Excellence (COEs) as necessary
  • Partner with your region or functions HR Business Partner on larger projects and org changes
  • Plan and execute weekly new hire orientation including managing logistics with IT, badging etc
  • Advise and complete all employee exits, both voluntary and involuntary
  • Identify and execute on continuous improvement of HR programs and processes to improve the overall employee and manager experience
  • Complete processes and project work to maintain compliance in your region or function

What you'll need:

The ideal candidate is self-driven, organized, and passionate about continually tinkering to make the overall process and experience better for all employees. A successful candidate will be able to thrive in a fast-paced environment and adapt as new priorities come up. Exceptional communication skills and attention to detail are key attributes in this role.

Skills and Experiences:

  • Bachelor's degree in business/human resources preferred
  • 2-5 years of prior experience in an HR/ HR operations role; in lieu of degree, 6 years of relevant experience
  • Experience with coaching and others
  • Understanding \ practices and experience in regional capacity is a plus
  • Workday experience and/or experience using JIRA is a plus

Perks:

  • Employees are given Uber credits every month
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
  • Smart, engaged co-workers

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


Back to top