Operations Manager UberEATS, Restaurants - Copenhagen
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
The UberEATS Restaurant Operations Manager role is a unique opportunity to help grow one of Uber's newest services, which is growing in a big way! We are looking for individuals who are passionate and ready to roll up their sleeves to grow our business.
This role involves ownership of operations related to our restaurant partners, from onboarding and training all the way through to analysis and optimization of delivery operations.
You have a unique combination of rapport-building skills, analytical rigor, and process architecting skills. You will work with the engineering, product, and process teams to drive a step-change evolution in the UberEATS business.
What you'll do
Onboarding: Help restaurants get started on the UberEATS platform.Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, training, etc. in such a way that they fuel growth.Partner Relations: Build relationships, identify and take on problem areas to help to resolve issues for our partners.Collecting and Acting on Feedback: Create processes and tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground.Menu Design and Planning: Structure experiments and conduct analysis to grow basket size and usage, develop optimal restaurant mix.Product Improvement: Actively identify product features and enhancements that will improve our restaurant partners' experience on UberEATS.Take Ownership: Commit to contributing to UberEATs growth in your city and getting the job done.
What you'll need
At least 2 years of Strategy Consulting, Sales and Trading/Banking, or other relevant background.Bachelor's degreeExcellent Excel skills. Experience with Salesforce a plusExperience processing skills with a demonstrated track record of leading initiatives and projects at your organization that drive positive impact for your businessPassion for the on-demand delivery space, and food delivery in particularAbility to take initiative in a constantly-changing work environment and adopt a generalist do-what-it-takes mindsetYou embrace and love feedback. From our restaurants and our food rating systems to our day-to-day workstyle, Uber embraces feedback on all fronts.
Uber credits every month for taking trips.Ground floor opportunity with the team: shape the strategic direction of the company.We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.Smart, engaged co-workers in a enjoyable and relaxed office environment.We have access to an amazing list of advisors and investors that we regularly engage.Monthly gym reimbursement.
Full-time salary negotiable based on experience.Equity compensation plan.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
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