Operations Manager UberEATS, Courier - Copenhagen
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
The UberEATS Operations & Logistics Manager role is a unique opportunity to help expand one of Uber's newest services, UberEATS. This is a critical role as it interfaces between EATS driver partners and EATS restaurant partners to optimize the food delivery process.
This operations-driven role calls for a rare combination of creative problem solving, detail orientation, and interpersonal ability to run partnerships.
This person will work with the UberEATS operations teams along with headquarters-based engineering, product, and process teams. This role will have responsibility for the growth of the UberEATS business.
What you'll do
Develop & Optimize Processes: You will scale new and existing processes to allow the business to efficiently operate and growSupply Growth: You will help increase the number of courier partners using Uber and help them in providing the most reliable food delivery service in townDriver Partner Relations: Handle driver partner development, monitor partner metrics, and ensure high-quality experiences on the UberEATS systemRestaurant Partner Relations: You will work with restaurant partners (often on-site at their restaurants) to launch and refine the fulfillment processFood Quality Control: Run tests and work with restaurant partners to continuously improve their quality control processes to help them deliver high quality foodStrategy: Decide which projects the team should prioritize, and set a timeline to reach those goals quicklyProduct Improvement: Actively search for new features which could improve a seamless driver and customer experience
What you'll need
At least 2 years of analytical, operational and/or consulting experienceAbility to take initiative in a constantly-changing work environmentA willingness to be on the ground working with our driver and restaurant partnersCreative solutions driven mindset, with a get things done attitudeExperience creating and optimizing processesData-driven decision making skills and sound business judgment through excellent analytical thinkingOwnership: Commitment to contributing to UberEATs growth in your city and getting the job done
Uber credits every month for taking trips.Ground floor opportunity with the team: shape the strategic direction of the company.We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.Smart, engaged co-workers in a enjoyable and relaxed office environment.We have access to an amazing list of advisors and investors that we regularly engage.Monthly gym reimbursement.
Full-time salary negotiable based on experience.Equity compensation plan.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
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