Operations Manager - Panama & Caribbean

Uber Overview

About Uber:

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

About the position:

Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their city.

The Operations & Logistics Manager role is a unique opportunity to have a direct impact on your city through the growth and optimization of the driver population on Uber's platform. This is a critical role as it directly correlates to continually improving the rider experience through greater driver availability, while minimizing costs and streamlining processes associated with the supply side of our business. This data-driven role calls for a rare combination of analytical thinking and social ability to maintain relationships with a very valuable part of our business; our driver partners.

This person will work with data to monitor driver behavior and ensure efficiency through asset utilization, product improvement and supply-chain management. This role is ultimately responsible for making sure we have drivers on the road, where we need them, and when we need them, at all times.

What you'll do:

  • Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs.
  • Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with bold timelines for completion.
  • Product Improvement. Actively search for bugs or new features which could improve a seamless driver and rider experience.
  • Partner Relations. Manage driver relationships, identify & pursue problem areas for drivers, and negotiate with businesses for partner rewards.
  • Driver Support. Handle the day-to-day issues of thousands of drivers on our system.
  • Hustle. Take ownership of Uber's growth in their city and do what it takes to get the job done

What we're looking for:

  • Bachelor's degree in Economics, Finance, Statistics, Engineering or similar field.
  • Advanced level of English and Spanish.
  • 3-6 years of Strategy Consulting, Accounting, or Banking background with previous experience using data to drive business decisions.
  • Excellent excel skills, SQL skills preferred.
  • Demonstrated leadership of leading initiatives and projects at your organization.

Perks

Perks:

  • Employees are given Uber credits each month.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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