Operations & Logistics Manager/Operations Coordinator - Hong Kong

Job Description

About Uber

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our app, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 450+ cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer. If you want to have a huge impact on your city and the world, this is the place to be!

About the Role

Uber is a marketplace, and our Operations & Logistics managers own the entire “supply” side of that marketplace in their city – they optimize the quantity and quality of cars available to our users, and continually improve the rider experience via scheduling, asset utilization, and driver incentive programs.

In practice this requires a unique mix of analytical and interpersonal skills; an ability to use our data to quickly understand trends in supply and user demand, combined with an ability to motivate and incent our partners to behave in ways that take advantage of those insights. Highly refined people skills, as well as toughness, persistence and grit, are required to ensure capacity, while providing the quality of service we demand for our users. This is an intense, business-side startup role which has a clear and direct, impact on the growth of our business.

Here are the kinds of skills we’re looking for:

  • Language – The ability to speak fluent Cantonese, and to read and write Chinese, is strongly preferred
  • Analytical ability – We take an intensely data-driven approach to running our business. In order to efficiently manage the supply of cars we have on the road, you need to be able to constantly monitor and understand trends in supply and demand, and use our data to make the right, data-driven operational decisions.
  • Business instincts – Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You’d be excited to master Uber’s business model, and would doggedly pursue making that model flourish in your city.
  • Drive and hustle – Operations & Logistics managers are responsible for continually sourcing, signing up, onboarding and motivating the fleet of drivers who are our partners in a city. This requires extreme resourcefulness, and the ability to sell Uber as a partner and platform. Operations Managers also constantly monitor the fleet of cars on the road at any given point in time, optimizing the quantity of cars, guiding their physical location across the city, based on user demand, and ensuring the highest levels of service. This requires the constant focus and the highest levels of dedication.
  • People skills – You’ll need truly world-class people skills to be able to influence partners to drive at times, in places, and in ways that ensure a world-class experience for our users. Depending on the conversation, you’ll need to be able to charm or cajole our partners accordingly.
  • Candidates with less experience will be considered for an Operations Coordinator position.

Perks:

  • Employees are given Uber credits every month!
  • Monthly gym and phone reimbursement.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

Compensation

Full-time salary negotiable based on experience, and equity compensation plan.


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