Operations & Logistics Manager - Kuala Lumpur

Job Description

About Uber

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our app, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 450+ cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer. If you want to have a huge impact on your city and the world, this is the place to be!

About the Role

The Operations & Logistics Manager role is a unique opportunity to help drive growth through the optimization of our growing number of partner drivers. This is a critical role as it directly correlates to continually improving the rider experience through greater availability while minimizing costs. This data-driven role calls for a rare combination of analytical thinking & interpersonal ability to manage partnerships.

This is an intense business side startup role, and this person will work with the local operations team along with headquarters-based engineering, product, and process teams. This role will have direct responsibility for the growth in the KL market.

What you’ll do:

  • Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
  • Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system
  • Strategy. Decide which projects the team should focus on and set an aggressive timeline to reach those goals
  • Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
  • Partner Relations. Manage driver development, identify & attack problem areas for drivers, and negotiate with businesses for driver perks
  • Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
  • Driver Support. Manage the day-to-day issues of thousands of drivers on our system
  • Hustle. Take ownership of Uber’s growth in their city and do whatever it takes to get the job done
  • Mobilize & Grow. Take on new opportunities like launching a new market, spinning off a new product line, experimenting with new business models… the possibilities are endless!

Here are the kinds of skills we’re looking for:

  • Data driven decision making mentality and sound business judgment through strong analytical thinking
  • Solid understanding of a variety of business models (we’re still proving ours)
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) “I bust my ass because I love it” approach
  • A willingness to be “in the trenches” working with our driver-partners
  • Bachelor’s degree in economics, finance or similar field
  • SQL knowledge a plus, but not required
  • Native fluency in Bahasa Malay and English

Example Backgrounds:

  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Tech enthusiast with product development and management experience
  • Engineering background with dreams of applying similar process to people processes
  • Corporate strategy background with a willingness to roll up your sleeves

Perks:

  • Employees are given Uber credits every month!
  • Monthly gym and phone reimbursement.
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.
  • * Before we chat, we’d love for our candidates to try Uber first hand and give us any feedback. It also leads to a much more productive conversation. To help you with this, we are offering you a promo code (new users only) to experience Uber in KL!

Simply follow the below steps:

1. Download the Uber App

2. Register your account using relevant info and payment profile.

3. Enter promo code UberMYJob under promotion and be on your way to one free ride for up to RM60 in value!


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