Operations & Logistics Manager - Hanoi

Uber Overview

About Uber

Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countres and hundres of cities around the world – at the push of a button. Uber’s global revenues are doublling every six months.

On another level, Uber is about applying mobile technology, data-driven decision making, and world-class. operations teams to solve a massive, offline problem: urban transport.

These are early days, Uber’s global revenues are doublling every six months. Come join us, and help us build a new fabric for urban logistics that is redefining the way people experience and get around a city.

About the Role

The Operations & Logistics Manager role is a unique opportunity to help drive growth through the optimization of our growing number of partner drivers. This is a critical role as it directly correlates to continually improving the rider experience through greater availability while minimizing costs. This data-driven role calls for a rare combination of analytical thinking & interpersonal ability to manage partnerships.

This role will have direct responsibility for the growth in the Hanoi market.

What you’ll do:

  • Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
  • Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system
  • Strategy. Decide which projects the team should focus on and set an aggressive timeline to reach those goals
  • Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
  • Partner Relations. Manage driver development, identify & attack problem areas for drivers, and negotiate with businesses for driver perks
  • Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
  • Driver Support. Manage the day-to-day issues of thousands of drivers on our system
  • Hustle. Take ownership of Uber’s growth in their city and do whatever it takes to get the job done
  • Mobilize & Grow. Take on new opportunities like launching a new market, spinning off a new product line, experimenting with new business models… the possibilities are endless!

Here are the kinds of skills we’re looking for:

  • Data driven decision making mentality and sound business judgment through strong analytical thinking
  • Solid understanding of a variety of business models (we’re still proving ours)
  • Ability to take initiative in a constantly-changing work environment
  • Startup (all-hands-on-deck) “I bust my ass because I love it” approach
  • A willingness to be “in the trenches” working with our driver-partners
  • Bachelor’s degree in economics, finance or similar field
  • SQL knowledge a plus, but not required
  • Native fluency in Vietnamese and English

Example backgrounds:

  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Tech enthusiast with product development and management experience
  • Engineering background with dreams of applying similar process to people processes
  • Corporate strategy background with a willingness to roll up your sleeves

Perks:

  • Employees are given Uber credits each month.
  • Opportunity and as an early member of our business operations team; you’ll shape the business direction of the company locally and globally
  • We’re not just another social web app: we’re moving real assets and real people around their cities
  • We have access to an amazing list of advisors and investors that we actively engage

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