Operations & Logistics Manager
WHO WE ARE
Uber is a technology company building something bigger than a great app; we’re moving real people & assets and reinventing transportation and logistics globally. For our team, we’re offering meaningful ownership, amazing culture, and the rare opportunity to run a business and product that impacts the lives of everyone around you. Uber is looking for talented, hard-working, and passionate people to grow the business in Western Canada. This is an exciting opportunity to help shape the trajectory of one of the world’s fastest growing organizations.
Operations & Logistics Managers bring Uber’s business model to life and are accountable for high performance service. This includes all the real-world, on-the-ground business processes and driver management that live behind the app, creating the most effective, efficient, and reliable transportation service in the world.
This is an intense business start-up role with a focus on the operational side of Uber’s business (e.g. working with driver-partners, managing / improving their processes and experiences and efficiently managing a marketplace). Despite being a global organization, local offices maintain autonomy over their business – meaning you and your team own the growth and profitability of your local business.
WHAT YOU’LL DO
Operations & Logistics Managers are responsible for strategic decision-making, front-line performance, and everything in between. A mix of day-to-day activities and broader projects, this includes:
The core job…
- Motivated to source problems and seek solutions – find a problem? Great! It’s yours to fix and don’t let anyone get in your way
- Change and scale our processes and operations – we’re growing at a rapid pace and solutions need to be ready to scale, quickly
- Work with drivers – interact with drivers 1×1 to truly understand the challenges they face and use these learnings to improve the business
- Analyze and improve performance metrics – we have a ton of data – it’s your job to use it in a way that grows the business and helps our driver-partners
- Evaluate the business opportunities and challenges associated with operating in a regulated market – don’t let red tape get in your way!
- Expansion planning – what is the best way to balance growth and costs of doing business
- Liaise with Uber globally – collaborate with other cities or HQ-based teams (e.g., engineering, product, partnerships), import and export best practices (Canada is a leader in the region for product launch and experimentation)
- Experiment – everything at Uber is on the table to be changed. The best ideas win.
- People development – we’re a growing office so be prepared to help guide and develop junior talent and team members
- Help set big-picture direction for Uber in Western Canada – we have a small team and we’re only going to get bigger
Additional potential specialty areas…
- Scaling our business – work on building processes that allow us to scale quick and grow fast
- Safety and compliance – manage Uber’s relations with regulators and insurers, work with Uber’s policy and communications teams, and support provincial compliance efforts
- Rider marketing – collaborate with the marketing team to understand rider behaviour
- Build driver community / loyalty – address pain points for drivers, negotiate strategic partnerships and expand our partner relations capability
- Analytics – be the thought leader that uses our vast data to solve problems and identify opportunities quickly
WHAT YOU’LL NEED
- You’re a utility player – someone who can thrive when pulled in many directions; who is keen to do both big and small things – you’re always growing the business.
- Hustle – ability to take initiative in a fast-changing work environment
- Data-driven decision-making, analytical thinking, and creative problem solving applied to human processes
- Strong empathy and patience for everyday interactions with customers (which means drivers as much as it does riders)
- Passion for Uber’s vision – transportation as reliable as running water everywhere and for everyone
- Attention to detail in a highly tactical, execution-focused environment
- Startup (all-hands-on-deck) ‘I bust my ass because I love it’ approach
- When you’re given a data set you instinctively open Excel and quickly figure out what’s happening
- Willingness to relocate either temporarily or permanently to another city if other markets are launched in Western Canada
- SQL knowledge a plus, but not required
- MBA graduate and/or 4+ years of high performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty roles
- Example backgrounds:
- Consulting, Finance/Banking, Accounting, Economics
- Engineering with aspirations to apply technical problem-solving skills to more business and people-focused issues
- Technology or high-growth organizations with product or management experience
WHAT YOU’LL GET
- Salary based on experience
- Equity compensation plan
- Employees are given Uber credits each month
- Medical/dental/vision package
- Gym & phone reimbursement
- Flexible vacation policy; work hard and take time when you need it
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