Operations & Logistics Manager

Uber Overview

WHO WE ARE

Uber is a technology company building something bigger than a great app; we’re moving real people & assets and reinventing transportation and logistics globally. For our team, we’re offering meaningful ownership, amazing culture, and the rare opportunity to run a business and product that impacts the lives of everyone around you. Uber is looking for talented, hard-working, and passionate people to grow the business in Western Canada. This is an exciting opportunity to help shape the trajectory of one of the world’s fastest growing organizations.

THE ROLES

Operations & Logistics Managers bring Uber’s business model to life and are accountable for high performance service. This includes all the real-world, on-the-ground business processes and driver management that live behind the app, creating the most effective, efficient, and reliable transportation service in the world.

This is an intense business start-up role with a focus on the operational side of Uber’s business (e.g. working with driver-partners, managing / improving their processes and experiences and efficiently managing a marketplace). Despite being a global organization, local offices maintain autonomy over their business – meaning you and your team own the growth and profitability of your local business.

WHAT YOU’LL DO

Operations & Logistics Managers are responsible for strategic decision-making, front-line performance, and everything in between. A mix of day-to-day activities and broader projects, this includes:

The core job…

  • Motivated to source problems and seek solutions – find a problem? Great! It’s yours to fix and don’t let anyone get in your way
  • Change and scale our processes and operations – we’re growing at a rapid pace and solutions need to be ready to scale, quickly
  • Work with drivers – interact with drivers 1×1 to truly understand the challenges they face and use these learnings to improve the business
  • Analyze and improve performance metrics – we have a ton of data – it’s your job to use it in a way that grows the business and helps our driver-partners
  • Evaluate the business opportunities and challenges associated with operating in a regulated market – don’t let red tape get in your way!
  • Expansion planning – what is the best way to balance growth and costs of doing business
  • Liaise with Uber globally – collaborate with other cities or HQ-based teams (e.g., engineering, product, partnerships), import and export best practices (Canada is a leader in the region for product launch and experimentation)
  • Experiment – everything at Uber is on the table to be changed. The best ideas win.
  • People development – we’re a growing office so be prepared to help guide and develop junior talent and team members
  • Help set big-picture direction for Uber in Western Canada – we have a small team and we’re only going to get bigger

Additional potential specialty areas…

  • Scaling our business – work on building processes that allow us to scale quick and grow fast
  • Safety and compliance – manage Uber’s relations with regulators and insurers, work with Uber’s policy and communications teams, and support provincial compliance efforts
  • Rider marketing – collaborate with the marketing team to understand rider behaviour
  • Build driver community / loyalty – address pain points for drivers, negotiate strategic partnerships and expand our partner relations capability
  • Analytics – be the thought leader that uses our vast data to solve problems and identify opportunities quickly

WHAT YOU’LL NEED

Skills

  • You’re a utility player – someone who can thrive when pulled in many directions; who is keen to do both big and small things – you’re always growing the business.
  • Hustle – ability to take initiative in a fast-changing work environment
  • Data-driven decision-making, analytical thinking, and creative problem solving applied to human processes
  • Strong empathy and patience for everyday interactions with customers (which means drivers as much as it does riders)
  • Passion for Uber’s vision – transportation as reliable as running water everywhere and for everyone
  • Attention to detail in a highly tactical, execution-focused environment
  • Startup (all-hands-on-deck) ‘I bust my ass because I love it’ approach
  • When you’re given a data set you instinctively open Excel and quickly figure out what’s happening
  • Willingness to relocate either temporarily or permanently to another city if other markets are launched in Western Canada
  • SQL knowledge a plus, but not required

Qualifications

  • MBA graduate and/or 4+ years of high performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty roles
  • Example backgrounds:
  • Consulting, Finance/Banking, Accounting, Economics
  • Engineering with aspirations to apply technical problem-solving skills to more business and people-focused issues
  • Technology or high-growth organizations with product or management experience

WHAT YOU’LL GET

  • Salary based on experience
  • Equity compensation plan
  • Employees are given Uber credits each month
  • Medical/dental/vision package
  • Gym & phone reimbursement
  • Flexible vacation policy; work hard and take time when you need it

Meet Some of Uber's Employees

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