Operations & Logistics Coordinator - Ho Chi Minh City
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We’re making cities safer, smarter, and more connected. And we’re doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber’s positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
About the job
Uber is a marketplace, and our Operations & Logistics Associates focus on the “supply” side of that marketplace in their city – they optimize the quantity and quality of cars available to our users, and continually improve the rider experience via scheduling, asset utilization, and driver incentive programs.
In practice this requires a unique mix of analytical and interpersonal skills; an ability to use our data to quickly understand trends in supply and user demand, combined with an ability to motivate and incentivize our partners to behave in ways that take advantage of those insights. Highly refined people skills, as well as resilience, perseverance and grit, are needed to ensure capacity, while providing the quality of service we demand for our users. This is a rigorous, business-side role in a high-growth environment which has a clear and immediate impact on the growth of our business.
What you’ll need
Analytical ability – We are committed to a data-driven approach to running our business. In order to efficiently manage the supply of cars we have on the road, you need to be able to constantly monitor and understand trends in supply and demand, and use our data to make the right, data-driven operational decisions.Business instincts and the desire to learn- You are open and curious, and you enjoy thinking about what makes different businesses tick. You’d be excited to learn all the ins and outs of Uber’s business model, and would throw yourself into the task of making that model flourish in your city.Resourcefulness and tenacity – Operations & Logistics Associates are responsible for continually sourcing, signing up, onboarding and motivating the fleet of drivers who are our partners in a city. This requires extreme resourcefulness, and the ability to sell Uber as a partner and platform. Operations Associates also constantly monitor the fleet of cars on the road at any given point in time, optimizing the quantity of cars, guiding their physical location across the city, based on user demand, and ensuring the highest levels of service. This requires constant focus and the highest levels of dedication.People skills – You’ll need excellent people skills to motivate partners to drive at times, in places, and in ways that ensure a world-class experience for our users. Depending on the conversation, you’ll need to be able to charm or cajole our partners accordingly.
A lot of Free Uber rides!Ground floor opportunity with the team; shape the strategic direction of the company.The rare opportunity to make a big impact such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.Smart, engaged co-workers in an exciting office environment.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
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