Operations Intern - Analytics, Vienna (m/f)

Uber Overview

Operations Intern - Analytics, Vienna (m/f)

Uber is a venture-funded startup headquartered in San Francisco. We are a global mobility and logistics technology platform: our flagship service allows users to request quality, on-demand rides with a touch of their smartphone and we are rapidly developing new products. We are present in over 600+ cities worldwide, including over 70+ cities in EMEA with plans to rapidly expand in the region. We have already found strong product market fit with a world changing service, but we're only just getting started.

The Strategy and Analytics team is part of the Driver Operations team that works on all things relating to sustainably growing the partner driver and rider base in Austria

As part of the Strategy and Analytics team you will be at the heart of our business. With close ties to other teams your goal is to increase operational efficiency, experiment and implement strategies. You will work with other sub-regional teams in EMEA along with engineering, product, and process teams in Amsterdam and San Francisco.

The role calls for a combination of analytical skills, operational excellence, creativity and a great empathy to understand drivers experience and pain points. A person in this role is comfortable in an "all hands on deck" environment, loves solving problems and is able to thrive in a fast-paced and execution focused environment.

Job Description

WHAT YOU'LL DO

  • Work with the team to better understand the driver partner and rider base, identify pain points and implement high impact engagement and retention actions
  • Customer feedback: identify features, processes and experience for which we want driver partner or rider feedback on and set up smart and efficient ways to get those feedbacks
  • Processes: based on those feedbacks, define actionable recommendations and create processes to implement the highest potential actions
  • Tracking: make a good use of internal data to build beautiful dashboards that track the impact of your actions
  • Play an integral role in developing clear lifecycle strategies and processes that aim to bring consistency and efficiency to our CRM efforts
  • Analyse large data sets to identify opportunities that drive incremental funnel efficiency
  • Rigorously track and monitor past and current marketing campaign performance and user behaviour to recommend strategies and campaigns that will increase engagement.
  • Run experimentations that will generate the insights of tomorrow

WHAT YOU'LL NEED

  • Last year or gap year of studies in engineering school, business school or university
  • Empathy: you have a great ability to understand and embrace people's differences and act accordingly
  • Data driven mentality: you make decisions based on data to prioritise the most impactful actions and sound business judgment through analytical thinking.
  • Out of the box thinking: you have the ability to identify new ways to do stuff and the willingness to implement it
  • Do-er: you like to execute by yourself the projects your work on, you are not afraid to do operational tasks and have the ability to deliver quickly and efficiently
  • Previous experience in operations, customer experience, banking, entrepreneurship is nice to have
  • Fluency in English and German is required and any other language is a plus.
  • Advanced Excel is required
  • SQL, VBA and modeling knowledge as well as R is preferred

ADDITIONAL INFO

  • Duration: 6 months
  • Start date: Fall 2017

Perks

PERKS

  • Monthly Internship allowance of €1800 gross according to the applicable collective bargaining agreement
  • Unlimited snacks.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We're moving real people and assets and reinventing transportation and logistics globally.
  • Build personal networks and friendships with talented people from all over the world who share your passion for technology in a fun international work environment.

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