Marketplace Strategy and Operations Manager

2 months agoLondon, United Kingdom

About the Role

The Marketplace Operations team solves some of Uber Eats' most complex problems. Projects often involve analysis of large data sets, creative problem-solving and close collaboration with both Commercial and Product teams. For a self-starter that possesses exceptional analytical skills, attention to detail, and a desire to contribute to complex projects at a regional and global scale, this is the opportunity for you!
This specific role will focus on driving operational improvements for our Direct business (white label solution). You will collaborate with the Food Delivery and New Verticals teams in defining a roadmap to support their impressive growth trajectory, and work with your peers in the Marketplace Operations team, and Regional and Product teams to complete these priorities. Your ability to develop insights and build processes at scale will be fundamental to our success in one of the most dynamic industries in the world.

What You'll Do:

• Build and maintain a roadmap in collaboration with the New Verticals team - priorities will cross all Marketplace Operations areas and beyond
• Own and iterate on processes that improve consumer, courier and merchant experience
• Proactively surface opportunities to build and implement new features and processes to capitalise on these opportunities
• Examine issues and opportunities in great detail, and use data and insights to recommend sound business decisions, and design mitigation plans in the event that the business is adversely impacted
• Collaborate with a diverse group of cross-functional team members

What You'll Need:

• Bachelor or advanced degree in Business Analytics, Engineering, Mathematics, Physics, Econometrics, or equivalent
• 1-2 years of experience within a similar position or advanced degree, ability to manage stakeholders and proven ability to adapt to a fast-moving working environment
• Robust data analytics and technical skills:
• Advanced spreadsheet modelling and data visualisation (e.g. dashboarding, Google Data Studio, Tableau)
• Intermediate/Advanced SQL - build complex tables & queries. Minimum 2 years of experience using SQL for data analysis
• First-hand experience with statistical analysis and experimentation techniques

Preferred Experience:

• Using Python, R or similar programming languages
• Working in a start-up, with hands-on experience
• Working with Product teams
What we Provide: Not only does this provide you the opportunity to take on a highly visible role, we also provide great compensation and benefits. This includes: 25 days of vacation each year in addition to paid holidays, the ability to work anywhere in the world for up to 4 weeks a year, a hybrid work model, 100% insurance premiums paid for by Uber, a monthly wellness credit to be used at your discretion, pension match, a large monthly stipend of Uber credits, fully catered in office breakfasts and lunches, family planning allowances, and outstanding parental leave.

Client-provided location(s): London, UK
Job ID: Uber-103123

Perks and Benefits

  • Health and Wellness
    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Wellness Program
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits and Childcare
    • Fertility Benefits
    • Paid Family Leave
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks
    • Employee Resource Groups (ERG)
    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off
    • Paid Vacation
    • Unlimited Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement
    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development
    • Work Visa Sponsorship
    • Associate Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program