Learning and Development Specialist- EMEA Greenlight

Uber Overview

About us

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 500 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

Uber's Global Greenlight Program team is part of Uber's Global Operations team. The Greenlight Program team implements strategy, planning, innovation, and business development for the company's global network of Uber Greenlight locations, our in-person locations that serve drivers. These locations are one of the company's key growth channels for getting drivers on the road and keeping them engaged with Uber. Greenlight locations are staffed by Experts (our in-person support specialists) as well as their leads and a location manager.

As the EMEA Greenlight Learning and Development Specialist, you will focus on developing and empowering the Greenlight staff through world-class learning tools and trainings that scale. You will be responsible for the design, development, and execution of learning and development programs that equip Greenlight staff with the tools they need to succeed in their role. Ultimately, the training curriculum you design and develop will grow and strengthen Uber's network of driver-partners by ensuring that their in-person experience is overwhelmingly positive.

This role gives you an opportunity to impact the direction of the entire organization by ensuring our relationships with driver partners are phenomenal. Through highly influential learning and employee development, the UBER workforce will set the gold standard for in-person support and customer service.

What you'll be doing:

  • Design creative, effective, and scalable programs that develop and engage all levels of Greenlight staff.
  • Lead and participate in needs analysis to identify where training or other learning programs can help our Expert staff deliver a better experience for driver partners or promote employee development.
  • Manage projects, stakeholder communication, and training teams across EMEA
  • Align training curriculum to Greenlight business objectives; focus on building programs that assist our goal of getting more drivers on the road.
  • Develop course materials for Uber Experts and Greenlight leaders that support a variety of delivery types, including self-paced, eLearning, webinar and instructor-led.
  • Evaluate the effectiveness your training program and make modifications based on findings and feedback.
  • Deliver learning programs to serve current and future needs of the business including customer experience, leadership development, and professional skills development.
  • Work closely with learning professionals across throughout other regions to help build globally relevant training programs and learning experiences
  • Assist in localizing content across EMEA

Here are the kinds of skills we're looking for:

  • 2-5 years of experience as an instructional designer or Learning & Development Program manager
  • Strong instructional design, curriculum development, and project management skills
  • Some proficiency with online and eLearning software such as Articulate, Captivate, or Camtasia
  • Advanced knowledge in productivity and collaboration tools (ex., Google for Work, Apple iWork suite, and Microsoft Office)
  • Experience crafting courses using a learning management system (LMS) and/or similar platforms to house, deploy, and evaluate learning
  • Familiarity with adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
  • Exceptional communication skills and the ability to synthesize and simplify complex topics and procedures
  • Willingness for occasional travel

Perks

  • Employees are given Uber credits every month
  • Ground floor opportunity with the team; shape the strategic direction of the program and the company
  • The rare opportunity to change the world such that everyone around you is using a product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated co-workers in a fun office environment

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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