Head of CRM, LatAm

Uber Overview

Uber is transforming cities by creating jobs, increasing accessibility, and making transportation safer, faster, and more reliable.

While the service is growing rapidly, we need an experienced digital communications leader to help build a best-in-class CRM organization at Uber that brings the magic of Uber to every customer touchpoint.

In the role, you’ll be the main connection point between global executive leadership and our millions of customers. You’ll develop and lead our global digital communications strategy across email, SMS, push notifications, in app messaging and more. You’ll manage a world-class team of highly effective marketers and work cross functionally with design, analytics, product, research, and engineering to define the technology, messaging, strategy, and data models needed for Uber to meet aggressive growth targets.

Job Description

What You’ll Do:

  • Build and lead a team of highly effective marketers across the world.
  • Drive the direction of customer segmentation, targeting, and reporting to inform the development of the lifecycle program.
  • Represent marketing’s voice on key cross-departmental initiatives.
  • Establish KPIs, manage performance / reporting, and communicate results to executive leadership.

What You’ll Need:

  • Bachelor’s degree or equivalent experience, MBA preferred.
  • 15+ years of marketing/CRM experience (5+ years experience as leader of growing marketing organization).
  • A track-record of success leading and inspiring large teams.
  • Strong technical understanding of marketing technologies associated with CRM.
  • Ability to prioritize and manage competing interests with tact and diplomacy.

Perks

Perks:

  • Employees are given Uber credits each month.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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