Greenlight Supervisor - San Francisco

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

About the Role

We're looking for a Greenlight Supervisor to support the day-to-day operations of local Greenlight locations. We're looking for an experienced team leader who operates with a customer-first mentality. In this role, you'll help to mentor and directly lead a team of Experts on how to best build Uber's relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

Perks

What You'll Do

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of UEs
  • Train, mentor, and guide UEs to strengthen quality and efficiency metrics
  • Improve processes on behalf of Uber Experts and partners to the GL program through project work

What You'll Need

  • At least one year of relevant experience
  • Demonstrated background in solving complex customer problems
  • Team leadership experience in a fast-paced environment

Bonus Points if

  • You have previous sales experience
  • You have previous customer support team management experience
  • You have a Bachelor's Degree

About the Team

Uber's driver-partners are our most important customers, and we're creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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