Greenlight Supervisor, Phoenix

Uber Overview

Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking a Supervisor to help build a global network of in-person driver Greenlight Locations.

Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Locations help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

The Greenlight Supervisor is responsible helping manage day-to-day operations of Greenlight locations and helping lead a team of Uber Experts. In this role, you will lead Uber Experts by example on how best to build Uber’s relationship with partners, support their operational needs, and manage the day-to-day operations of the Greenlight Locations.

Job Description

RESPONSIBILITIES:

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Help manage scheduling, attendance, and general administration of Uber Experts
  • Train, coach, and guide Uber Experts to drive quality and efficiency metrics
  • Own facility issues such as supplies, utilities, and branding
  • Improve processes on behalf of Uber Experts and partners
  • Actively contribute to the Greenlight program through project work

BACKGROUND:

  • Must have have a Bachelor’s degree with 1-3 years of relevant experience
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • Previous sales/customer service experience highly preferred
  • A problem solver. You’re ready to tackle complex customer problems without hesitation.
  • A mentor. You’re able to guide and coach your team to improve performance effectively.
  • Independent. You’re ready to manage a GL while balancing multiple priorities.
  • Analytical. You use metrics and data to guide and drive your decisions.

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