Greenlight Supervisor - Penang
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
About the role
Uber has found a strong product-market fit with its world-changing service, but we're still inventing our business every day. We're seeking site coordinators to help build a global network of in-person driver-partner support centers.
Uber's driver-partners are our most important customers, and we're building a best-in-class customer service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
The GL is responsible for managing day-to-day operations of the Center, and leading a team of Uber Experts. In this role, you will lead Experts by example on how best to build Uber's relationship with partners, support their operational needs, and manage the day-to-day operations of the GL.
What you'll do
- Support the daily operations through operational oversight and analysis
- Handle escalations of more difficult support interactions
- Manage scheduling, attendance, and general administration of Uber Experts
- Train, coach, and guide Experts to drive quality and efficiency metrics
- Own facility issues such as supplies, utilities, and branding
- Improve processes on behalf of Uber Experts and partners
- Actively contribute to the GL program through project work
What you'll need
- Ideally you have a Bachelor's degree with 1-3 years of relevant experience
- Demonstrated background in solving complex customer problems
- Customer support team management experience strongly preferred
- Previous sales experience highly preferred
- A problem solver. You're ready to tackle complex customer problems without hesitation.
- A mentor. You're able to guide and coach your team to improve performance effectively.
- Independent. You're ready to manage a GL while balancing multiple priorities.
- Analytical. You use metrics and data to guide and drive your decisions.
- Employees receive free monthly Uber credits!
- Shape the strategic direction of your city. Each city still operates like a start-up and from day 1, you'll be a part of the action.
- The rare opportunity to make a big impact such that everyone around you, including family and friends, are using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
- Smart, engaged co-workers with whom to collaborate in an exciting and diverse office environment.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
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