Greenlight Supervisor - New Jersey

Uber Overview

Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We’re looking for a Greenlight Supervisor to support the day-to-day operations of a Greenlight location in Hoboken, NJ. We’re looking for an experienced leader who operates with a customer-first mentality. In this role, you’ll help to lead a team of Experts on how to best build Uber’s relationship with partners, support their operational needs, and manage day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

Job Description

What You’ll Do:

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of UEs
  • Train, coach, and guide UEs to drive quality and efficiency metrics
  • Improve processes on behalf of Uber Experts and partners
  • Actively contribute to the GL program through project work

What You’ll Have:

  • Preferred bachelor’s degree with 1-3 years of relevant experience is preferred
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • Previous sales experience highly preferred

Perks

Perks & Benefits:

  • Employees are given Uber credits every month
  • 401(K) plan, gym reimbursement, 9 paid company holidays
  • Full medical, dental, and vision package to fit your needs
  • Generous paid time off package; work hard and take time to recharge
  • Smart, engaged coworkers

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