Greenlight Operations Coordinator - Vienna (m/f)

Uber Overview

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to make great additional revenue, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale - energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About the job

Uber's driver-partners are our most important customers, and we're creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

We're looking for a Greenlight Coordinator to support the day-to-day operations of local Greenlight locations. We're looking for an experienced team leader who operates with a customer-first mentality. In this role, you'll help to mentor and directly lead a team of Experts on how to best build Uber's relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you'll do

  • Run our flagship partner support center - the Vienna Greenlight
  • Ensure a high class shop experience and best customer service for partners in Vienna
  • Be the first point of contact for new partners, go the extra mile for existing partners
  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Uber Experts
  • Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
  • Improve processes on behalf of Uber Experts and partners to the GL program through project work

What you'll need

  • At least one year of relevant experience
  • Perfect knowledge of excel and tools
  • A university degree
  • Fluent in both German and English
  • Demonstrated background in solving complex customer problems
  • Team leadership experience in a fast-paced environment

Bonus points if

  • You have previous sales/retail experience
  • You have previous customer support team management experience
  • You speak any other language
  • You are familiar with SQL, Python and Data Analytics

Compensation

  • Wage starting from EUR 32,000 gross, including annual bonus program and equity, according to the applicable collective bargaining agreement.

Perks & Benefits

  • Employees are given Uber credits every month
  • Gym and medical reimbursement
  • The rare opportunity to change the world such that everyone around you is using the product you built. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Smart, engaged coworkers in a fun office environment in Austria and all over the region

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


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