Greenlight Hub Supervisor - Brisbane

Uber Overview

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 600 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

About the job

Uber's driver-partners and delivery-partners are very important customers, and we're creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners & couriers get on the road for the first time, build engagement with the platform over time, and provide a home base for their community.

We're looking for a Greenlight Supervisor to support the day-to-day operations of our local Greenlight location. We're looking for an experienced team leader who operates with a customer-first mentality. In this role, you'll help to mentor and directly lead a team of Experts on how to best build Uber's relationship with driver-partners & delivery partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

Perks

What you'll do

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Uber Experts
  • Train, mentor, and guide UEs to strengthen quality and efficiency metrics
  • Improve processes on behalf of Uber Experts and partners to the GL program through project work

What you'll need

  • At least two years of relevant experience
  • Demonstrated background in solving complex customer problems
  • Team leadership experience in a fast-paced environment

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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