Greenlight Hub Expert - Wolverhampton

Uber Overview

Uber is a technology company that strives to transform the way we move around our cities, and we are seeking someone who can join us on this journey in Wolverhampton. We are seeking a dynamic, process driven, passionate individual who can provide excellent customer service at our Greenlight Hub Office. The office services our partner-drivers on a daily basis – both new and existing.

The role involves undertaking day to day functions such as onboarding new partner-drivers through information sessions, running office hours and calling partners to offer support and guidance. The role will also cover helping manage the Uber Ignition programme designed to help interested parties to become fully-licensed private hire drivers so they can start driving with Uber.

The ideal candidate has an understanding of what is required to run a high-pace retail or hospitality-style operation and will be able to make continuous process improvements to enhance the end-to-end experience for visitors to the Activation Centre. Strong process management, hospitality and communication skills are required.

ABOUT YOU

  • Sales and Customer Service – Strong sales and customer service skills to welcome, support and inspire new and existing partner-drivers to achieve their goals with Uber.
  • Attention to Detail – You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner.
  • Energy and Enthusiasm – A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support all day.

RESPONSIBILITIES

  • Deliver high quality presentations to new and existing partner-drivers to ensure new drivers on the Uber platform are fully informed and excited about the opportunity.
  • Owning your personal metrics for customer support and performance.
  • Deliver professional and personalised in-person support in every interaction with partner-drivers in the city.
  • Be passionate and knowledgeable when speaking about Uber products.
  • Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements.
  • Representing the Uber brand professionally whilst celebrating your city’s individuality.

WHAT YOU’LL NEED

  • Strong sales/support background with a desire to be part of a cohesive team.
  • First-class communication skills and ability to interact with people from varied backgrounds.
  • A calm temperament and excellent negotiation and conflict resolution skills.
  • An interest in and passion for Uber.
  • Ability to adapt and thrive in an environment of high growth and continual change.
  • Ability to be flexible to work on projects/training located in Birmingham.

BACKGROUND

  • Bachelor’s degree preferred but not required.
  • Retail, hotel, service, or other customer service experience strongly preferred – think mobile phone or Apple-store team experience – sales and service driven.
  • Call centre, or other customer service experience also a plus.
  • Solid verbal and written communication skills.

PERKS

  • Competitive Salary + Uber credits and provided lunches/lunch allowance
  • Opportunity to help shape the future of Uber UK as part of the Partner Operations team.
  • Sharp, motivated co-workers in a fun office environment.
  • Employees get Uber credits each month.
  • Private health insurance.
  • The rare opportunity to change the world such that everyone around you is using a product you helped build. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.

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