Greenlight Hub Expert - Newcastle

Uber Overview

ABOUT THE JOB

Uber’s partner-drivers are some of Uber’s most important customers and our Uber Experts are responsible for creating a best in class customer experience. Based in your city’s Greenlight Hub, you’ll work directly with partner-drivers to provide support, educate and excite potential partners about the life-changing flexibility & freedom of the Uber platform.

The ideal candidate will have a passion for Uber, great attention to detail and highly refined people skills including patience, persistence and empathy. Part of a close-knit team, you will strive to provide the thoughtful, personalised service that partners expect from Uber, and create a positive, long lasting impression with each interaction.

ABOUT YOU

  • Sales and Customer Service – Strong sales and customer service skills to welcome, support and inspire new and existing partner-drivers to achieve their goals with Uber.
  • Attention to Detail – You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner.
  • Energy and Enthusiasm – A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support all day.

RESPONSIBILITIES

  • Deliver high quality presentations to new and existing partner-drivers to ensure new drivers on the Uber platform are fully informed and excited about the opportunity
  • Owning your personal metrics for customer support and performance
  • Deliver professional and personalised in-person support in every interaction with partner-drivers in the city
  • Be passionate and knowledgeable when speaking about Uber products
  • Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements
  • Representing the Uber brand professionally whilst celebrating your city’s individuality

WHAT YOU’LL NEED

  • Strong sales/support background with a desire to be part of a cohesive team.
  • First-class communication skills and ability to interact with people from varied backgrounds
  • A calm temperament and excellent negotiation and conflict resolution skills
  • An interest in and passion for Uber.
  • Ability to adapt and thrive in an environment of high growth and continual change.

BACKGROUND

  • Bachelor’s degree preferred but not required
  • Retail, hotel, service, or other customer service experience strongly preferred – think mobile phone or Apple-store team experience – sales and service driven
  • Call centre, or other customer service experience also a plus.
  • Solid verbal and written communication skills

PERKS

  • Salary of £20,000 pa + Uber credits and provided lunches/lunch allowance
  • Opportunity to help shape the future of Uber UK as part of the Partner Operations team
  • Sharp, motivated co-workers in a fun office environment.
  • Employees get Uber credits each month.
  • Private health insurance
  • The rare opportunity to change the world such that everyone around you is using a product you helped build. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.

Meet Some of Uber's Employees

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