Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Uber

Greenlight Coordinator - Aracaju

Uber Overview

Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking site coordinators to help build a global network of in-person driver-partner support centers.

Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

The GL is responsible for managing day-to-day operations of the Center, and leading a team of Uber Experts. In this role, you will lead Experts by example on how best to build Uber’s relationship with partners, support their operational needs, and manage the day-to-day operations of the GL.

Want more jobs like this?

Get jobs delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Job Description

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Uber Experts
  • Train, coach, and guide Experts to drive quality and efficiency metrics
  • Own facility issues such as supplies, utilities, and branding
  • Improve processes on behalf of Uber Experts and partners
  • Actively contribute to the GL program through project work

BACKGROUND:

  • Must have have a Bachelor’s degree with 1-3 years of relevant experience
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • Previous sales experience highly preferred
  • A problem solver. You’re ready to tackle complex customer problems without hesitation.
  • A mentor. You’re able to guide and coach your team to improve performance effectively.
  • Independent. You’re ready to manage a GL while balancing multiple priorities.
  • Analytical. You use metrics and data to guide and drive your decisions.

Perks

Employees are given Uber credits every month

Opportunity to help shape the future of the Greenlight location.

The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.

Sharp, motivated co-workers in a fun office environment.

Job ID: c9ff1ba0dd8a804658554c136028a443
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

This job is no longer available.

Search all jobs