Greenlight Coordinator

Uber Overview

Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking site coordinators to help build a global network of in-person driver-partner support centers known as Greenlight Hubs.

Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Hubs help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

The Greenlight Hub Coordinator is responsible for managing day-to-day operations of the Hub, and leading a team of Greenlight Hub Experts. In this role, you will lead Experts by example on how best to build Uber’s relationship with partners, support their operational needs. and manage the day-to-day operations of the Greenlight Hub.

Job Description

RESPONSIBILITIES:

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Experts
  • Train, coach, and guide Experts to drive quality and efficiency metrics
  • Own facility issues such as supplies, utilities, and branding
  • Improve processes on behalf of Experts and partners
  • Actively contribute to the Greenlight Hub program through project work

BACKGROUND:

  • Must have have a Bachelor’s degree with 1-3 years of relevant experience
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • Previous sales experience highly preferred
  • A problem solver. You’re ready to tackle complex customer problems without hesitation.
  • A mentor. You’re able to guide and coach your team to improve performance effectively.
  • Independent. You’re ready to manage a Greenlight Hub while balancing multiple priorities.
  • Analytical. You use metrics and data to guide and drive your decisions.

Perks

PERKS

  • Employees are given Uber credits every month
  • Opportunity to help shape the future of Partner Support Centers at Uber
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

BENEFITS (U.S.):

  • 401(k) plan, gym reimbursement, 9 paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • 100 hrs PTO, 80 hrs sick & paid holidays

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