EATS Restaurant Account Representative (Contractor)
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
We are seeking smart, personable, and highly organized Account Managers to support our Los Angeles city team as we continue to grow our presence. This is a non-staff position, based in our Los Angeles office. We need people with excellent communication and problem-solving skills, a logical, process-driven mindset, and a go-getter attitude. You'll be expected to manage active restaurant partners, provide business development support and quickly adapt in an ever-growing business. This is truly an opportunity to work with a stellar operations team and gain invaluable experience at the ground floor of a fast growing, high impact tech organization.
What you'll do
Manage and serve as main point of contact for active restaurant accounts (e.g. troubleshooting, monitoring liveops, making changes to the menu the restaurant will show in the app)Provide excellent customer service and support for these new restaurant partnersWork with the Restaurant Operations team to streamline processesStep up and be a go-getter to ensure our business is successful: whether that's working extra hard to get those last few restaurants set up or cold calling new restaurants to help build our pipeline, you're ready and willing to put in that extra effort to make the business successful.
What you'll need
At least 1 year of customer service experienceYou have a pleasant, personable manner - people like working with youYou thrive in a fast-paced environment with well-defined goals, but ambiguity on how to get thereYou are a logical thinker, who naturally looks to build efficient processes where there are noneYou are Self-driven and a great team playerYou are tech savvyYou are highly organized and detail-orientedPerks
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
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