CRM, Rider Lifecycle Lead

Job Description

Our mission is to deliver transportation for everyone, everywhere. To do this, we are looking for a Regional Operations Manager based in São Paulo city to focus on Rider Engagement in Brazil. You will focus on helping us engage, retain, and educate riders in cities around the country, by designing and executing processes, projects, communications and experiments inspired by a deep and analytical understanding of our business and close ridership with city teams and internal stakeholders.

What you'll do

  • Engage. Your job is to get our existing partners on the road by implementing and executing best practices and innovating to create new processes across the region
  • Retain. You will also work to keep our existing partners on the platform by creating and implementing re-engagement and loyalty initiatives
  • Educate. Help our partners learn how to use our system and get the most out of the Uber platform
  • Strategy. Working with the Brazil Lead of Regional Driver Ops, you will shape your roadmap and decide which projects and areas of the engagement, retention, and education puzzle in LatAm the central team should focus on and set a bold timeline to reach those goals
  • Product Improvement. Actively search for new features which could improve a seamless driver and rider experience and work closely with the HQ product teams to implement solutions
  • Partner Relations. Manage driver development, identify & pursue problem areas for drivers, and negotiate with businesses to create new sources of partner value and loyalty
  • Hustle. Take ownership of Uber's growth in Brazil and do what it takes to get the job done

What you need

  • Strong background of being a respected operational problem solver
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
  • Ability to take initiative in a constantly-changing work environment
  • Very strong communication and organization skills
  • SQL / HTML knowledge a plus, but not required
  • Willingness to travel across LatAm when required

Example backgrounds

  • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
  • Tech enthusiast with product development and management experience
  • Engineering background with dreams of applying similar process to people processes
  • Corporate strategy background with a willingness to roll up your sleeves

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


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