CRM Marketing Operations Manager

Uber Overview

This is a unique opportunity to be a part of Uber’s growing email marketing team. With this role, you’ll have the opportunity to join a small team with an ability to make a big impact.

You’ll be on the frontlines introducing Uber to the Enterprise, responsible for developing the email marketing program, increasing customer engagement, optimizing email communications and supporting brand objectives.

What you’ll do:

  • Leverage marketing automation tools to develop transactional, promotional, and informational content strategies that maximize customer retention and acquisition.
  • Manage creation and execution of email marketing campaigns that deliver against business goals for assigned work flows.
  • Develop new email templates and testing strategies that deliver against ROI targets through a highly segmented customer base.
  • Drive and optimize key traffic and revenue metrics including CTR, open rates, incremental revenue lift, engagement and retention.
  • Maintain and ensure high levels of data hygiene and integrity with fast-growing, high-volume lists
  • Run reports and prepare analyses for marketing programs or proposals.
  • Develop campaigns to drive traffic to retail channel and continually test and optimize programs.
  • Ensure compliance with CAN-SPAM regulations.
  • Work with cross functional team to develop and advance email tools.

What you’ll need:

  • Experience at a high-growth technology company or a startup is a serious plus.
  • Data-driven decision mentality and sound business judgment through strong analytical thinking.
  • 2 – 3 years online marketing-specific experience with a minimum 1 year demonstrated success in email marketing from concept to completion.
  • Proven expertise leveraging Market to create multi-step Nurture Campaigns, Lead Scoring models, and complex buyer Journeys.
  • Results-driven with exceptional detail and knowledge around metrics, specifically A/B testing, KPI tracking and ROI analysis.
  • Strategic CRM focus and can suggest creative solutions in-line with business objectives.
  • Self-starter with ability to thrive under pressure in a fast paced environment.
  • Understanding and working knowledge of HTML, CSS, and SQL.
  • Competency in Adobe Creative Suite.
  • Excellent written communication skills.


  • Employees are showered with Uber credits each month.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.

Benefits (U.S.):

  • 401(k) plan, gym reimbursement, nine paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.

Back to top