Carrier Account Manager - Team Lead (Thursday to Monday Shift) - Uber Freight

Uber Overview

Trucks move everything you buy, why shouldn't booking a truck be as magical as booking an Uber?

Uber Freight connect shippers with truckers, much like the way the Uber connects riders and drivers. We are a team of sharp, hustlminded individuals who are redefining the movement of things around the world. On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today's toughest challenges in transportation.

Job Description

We are seeking a Carrier Account Manager to help support the increasing weekend volume from our customers, as well as expanding our network of Carrier partnerships. This role would be a full time position Thursday through Monday. Our Carrier Account Managers are responsible for moving things from point A to point B. They provide the best customer service to our valued partners and committed to constant improvement. We hope you are excited to help create a product with lasting value.

WHAT YOU'LL DO:

  • Manage existing carrier base with the best service focusing on weekend freight
  • Bring new transportation partners onto the platform to Increase active APP users
  • Work with carrier partners to continually seek new solutions for their networks
  • Actively manage the quality of our transportation partner base
  • Ensure that all weekend freight is moved on time and a fair cost
  • Actively manage the quality of our transportation partner base
  • Be able to report on weekend operational and growth metrics with the management team
  • Develop processes and system improvements for weekend coverage
  • Always look for opportunity to improve on weekend service and communication with customers
  • Delegate operational tasks to appropriate teams to provide quick and effective solutions
  • Collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners

WHAT YOU'LL NEED:

  • 1-3 years experience in Truckload Brokerage
  • Demonstrated ability to solve complex problems under pressure
  • Able to manage issue resolution over the weekend
  • Analytical and critical thinking ability
  • Strong communication and organizational skills who is willing to take on a lead role
  • Logistics background is not required, but operational experience is preferred
  • An undergraduate degree
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

Perks

Perks

  • Employees are given Uber credits every month.
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally.
  • Smart, engaged co-workers.

Benefits

  • 401(k) plan, gym reimbursement, ten paid company holidays.
  • Full medical/dental/vision package to fit your needs.
  • Unlimited vacation policy; work hard and take time when you need it.

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.


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