Associate Strategy & Planning Analyst

Uber Overview

About us

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 500 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the women and men who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we're in for the long haul. We're reimagining how people and things move from one place to the next.

Job Description

About the job

Uber's EMEA Greenlight team connects local city strategy to regional and global vision. We implement strategy, planning, innovation, and business development for Uber Greenlight locations, our in-person locations that serve drivers. These locations are one of the company's key growth channels for getting drivers on the road and keeping them engaged with Uber. It's a deeply rewarding and challenging team to work on because Uber Greenlight locations are the face of Uber for driver-partners, and our operations are essential for Uber's growth across the EMEA region.

As the Snr Associate Strategy and Planning, you will imagine the ideal experience for a driver-partner visiting an Uber Greenlight location and work backwards from there to make it a reality.

In particular, you will optimize operational productivity that puts the driver first and ensure the experience of visiting is speedy and effective. Ultimately, the processes and programs you design will create growth and strengthen Uber's network of driver-partners by ensuring their in-person experience working with us is overwhelmingly positive. We believe that people are one of the most important assets to Uber and because of that we foster an environment that is welcoming to diverse perspectives.

What you'll do

Work with sub-regional teams to identify operational weaknesses and identify strategies and processes to keep our global network as efficient as possible

Develop analytical frameworks to support the growth and efficiency of Greenlight operations

Drive network-wide operational process and driver experience improvements in partnership with other members of the team based out of our San Francisco based HQ

Oversee program management of efficiency initiatives, including complex global roll-outs

Analyse high-performing Uber Greenlight locations for best practices and develop global standards and best practices for adoption at all locations

Collaborate closely with field leaders, and be willing to visit local GLs, to diagnose root causes of operational underperformance or inefficiencies, and partner closely to develop recommendations

Guide and train teams to adopt global standards and best practices sharing knowledge and support across the whole region

What you'll need

At least 3 years of operations / consulting / strategy or related high tempo experience

Experience in operations evaluation, gap analysis, process re-engineering and modelling

Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment

Demonstrated project management expertise, owning cross-functional projects with ambitious deadlines and multiple dependencies, with a close attention to detail and thoroughness

Excellent communication and organization skills

Analytical thinking. We are committed to a data-driven approach to running our business. In order to foster quality and efficiency in your team, you are able to constantly monitor and understand trends data, and use it to make the right business adjustments

Willingness to do travel extensively through EMEA

Lead the strategic vision and financial performance of GL hubs across EMEA

Be a passionate advocate for driver partners and positively influence how we interact with them and resolve issues.

Bonus points if (optional)

  • You have Site management or regional leadership of retail-like operations or sites operating across several geographies
  • Experience working in a support organisation or for organisations known for stellar support outcomes is a plus
  • experienced in Six Sigma

Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.

Back to top