Analytics & Insights Manager

Uber Overview

The Analytics & Insights Manager will champion high priority projects across the Community Operations organization, which is responsible for providing customer support to the rider and driver-partner community. Based in San Francisco, but working with teams around the world, this role will provide critical business insights to help identify opportunities and implement operational improvements. Leveraging operational and analytical experience from challenging environments in the past, this person will manage a small team of analysts and will be instrumental in driving our business forward. We’re looking for a strategic critical thinker who can start at 30,000 feet and then dive deep into the details to deliver results.

The ideal candidate for this role should have strong analytical skills, experience managing a team, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in.

What you’ll be doing:

  • Drive analysis on important strategic decisions in order to optimize our customer support program
  • Working closely with other members of the Uber team, measure the impact and efficiency of support delivery processes and identify ways support can drive value to the business
  • Develop analytical frameworks to help operationalize new products
  • Identify operational weaknesses and help improve or innovate new processes that
  • Build, maintain, and communicate detailed reporting models
  • Be a hustling multi-tasker, supporting teams across the globe. You’ll be one of the go to people when anyone needs an objective, data driven assessment of a situation

Here are the kinds of skills we’re looking for:

  • 5+ years of investment banking / consulting / business intelligence / strategy or related experience; high-growth operations or startup experience
  • Proven ability to be an effective leader managing teams
  • Exceptional communication and organization skills
  • Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
  • Balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
  • Explorer – the ability to self-serve, investigate and get the data we require will make you much more effective in this role
  • A “driver” personality – biased toward action, great collaborator and master disambiguator/simplifier – constantly pushing toward clarity and delivery
  • Exceptional Excel / data management skills
  • SQL proficiency

Bonus points if you have:

  • MBA
  • Python, R proficiency
  • Bachelor of Science from top university

Perks

  • Employees are given Uber credits every month
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated co-workers in a fun office environment

Benefits (U.S.)

  • 401(k) plan, gym reimbursement, nine paid company holidays
  • Full medical/dental/vision package to fit your needs
  • Unlimited vacation policy; work hard and take time when you need it

We’re bringing Uber to every major city in the world. We need brains and passion to make it happen and to make it happen in style.


Meet Some of Uber's Employees

Brian M.

Community Management Specialist

Brian makes sure that every Uber user has an amazing experience. He troubleshoots roadblocks to customer happiness and also does outreach to attract new Uber users.

Swathy P.

Operations & Logistics Manager

Swathy is part of the team that is the driving force behind Uber’s transportation options. She helps sign up the drivers, makes sure the vehicles run smoothly, and tackles any logistical bumps along the road.


Back to top