Partnerships Associate - Onboarding

Our mission is to provide top-tier service to our partners. The Partnerships Associate, Onboarding will work with broadcasters who are reaching millions of viewers and building a career on the Twitch platform. The ideal candidate has a customer service mentality, a passion for live streaming, and the desire to turn that passion into a career. This position is based out of our San Francisco headquarters and requires relocation.

Responsibilities

  • Own and improve the onboarding process for new partners
  • Maintain data and document repositories for outreach and finance
  • Work with our Customer Support team to help resolve partner issues
  • Manage and strengthen relationships with existing partners and teams
  • Proactively gather feedback on Twitch products
  • Present feedback to internal stakeholders

Requirements

  • Exceptional verbal, written, and interpersonal skills
  • Ability to work effectively and accurately under pressure
  • Detail-oriented, organized, flexible, and highly-motivated
  • Excellent collaboration skills and proven ability to work in a fast-paced environment
  • Capable of self-managing and spearheading new initiatives
  • Polished customer service skills
  • Passion for streaming, gaming, and esports

Bonus Points

  • Data analysis experience using Excel or similar tools
  • Experience with CRM software
  • Account management experience for an esports or gaming organization
  • Familiarity with the Twitch platform as both a user and broadcaster
  • Strong existing relationships in the esports and/or casual broadcaster communities
  • Willingness to travel to esports tournaments and gaming conventions (PAX, E3, etc.)
  • Bachelor’s degree from an accredited university

Perks

  • Full benefits, including medical, dental, vision and life 
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter Benefits
  • Flexible time off policy
  • Top of the line technology to help you build your own workspace

About Twitch

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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