Deployment Engineer - EMEA
- Day to Day operational management of the planning, installation, maintenance, break/fix support and operation of server hardware and supporting infrastructure at scale.
- Ensure an amazing Twitch experience on our infrastructure while working to keep operating costs to a minimum.
- Mentoring and developing IC’s, managers and leads such that they can run daily operations with minimal supervision.
- Assisting and supporting the Twitch Infra teams as necessary with the development of new POP sites, and Origin Datacenters.
- Collaborating with Twitch engineering and Business teams around the globe to evolve and optimize processes and approaches in a consistent way to allow Twitch to scale effectively.
- Create and drive a culture of ownership, innovation, collaboration, accountability, and safety.
- Support and contribute thought leadership to the development and implementation of business practices which support the growth and ongoing management of our global footprint.
- Drive the development and implementation of toolsets and processes which support:
- Data driven operations and decision-making
- Efficient equipment installations (servers, switches, routers and storage hardware)Timely equipment repair and upgrades
- Rapid troubleshooting of issues with hardware and Linux OS
- Provide reporting and capability to manage to key metrics
- Collaborate with a wide variety of internal teams including business development, network operations and deployment/provisioning teams.
- Work on new process documents with internal teams.
- Third level education (or relevant experience) in a computer science related field
- Excellent knowledge of server hardware
- Excellent knowledge of Linux, UNIX administration
- Copper/Fiber Optic Testing/Cabling Standards
- Good networking knowledge & understanding of TCP/IP
- Excellent prioritization and time management.
- 4 + years working in a data center operations environment.
- Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
- Familiar with data center design in relation to heat dissipation and air flow
- EMEA and international travel (50%+)
- Detail oriented and organized
- Ability to work independently
- Lift equipment weighing 50 lbs.
- Experience working in large data center environments
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Experience managing and driving complex projects to successful completion, ideally with team members in several remote locations.
- Understanding of distributed and service oriented architectures.
- Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.
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