Business Operations Specialist

Twitch is building the future of interactive entertainment.  Every part of the work we do is with the goal of making Twitch even more efficient, resilient, and responsive. The Global Infrastructure Business Operations Team focuses on providing timely business support to the GI team. We work closely with global vendors as well as internal Twitch teams.  We are looking for a highly organized and efficient candidate who is able to manage the facilitation of a large set of invoices and purchase orders, while maintaining the integrity of data across several different systems. Successful candidates for this role will not only have previous knowledge of accounting and billing management practices but also have the ability to innovate and iterate on existing processes


  • Maintain full life cycle for all infrastructure invoices; including organizing and managing workflows, metrics and retention of key documents
  • Work with accounting to track and process invoices using various accounting systems
  • Submit Purchase Orders and resolve payment issues across several different accounting systems
  • Proactively manage, notify, and track vendor SLA violations ensuring timely credits
  • Report on and actively track all expiration of contracts, including cancellation, and renewal policies
  • Review and reconcile invoices against projected spend and contracted services
  • Act as a liaison between internal Twitch teams and suppliers to resolve any invoicing and contractual issues
  • Identify and implement creative ways to save costs
  • Reconcile, validate, and maintain financial details in Salesforce

Preferred Qualifications

  • Bachelor’s degree or related work experience
  • 1+ years of operations, finance, or contracting experience preferred
  • Experience interpreting complex contracts and other legal documents with a keen eye for details
  • Must have high attention to detail, be well organized and be a self‐starter.
  • Advanced Excel experience with the ability to navigate and manipulate large data sets
  • Comfortable operating in a fast‐paced, ambiguous environment
  • Relationship management experience
  • Basic understanding of Internet Networks
  • Able to take on other duties as required
  • International experience working with a growing list of diverse, global stakeholders
  • Experience with Salesforce, Oracle, Netsuite, or Coupa is a plus


  • Full benefits, including medical, dental, vision and life 
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter benefits
  • Flexible time off policy
  • Weekly happy hours and opportunity to attend one gaming event or tournament
  • Top of the line technology to help you build your own workspace

About Twitch

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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