Staff Engineer (L4), Developer Experience
- Bengaluru, India
Bengaluru, Karnataka, India
Because you belong at Twilio.
The Who, What, Why and Where
We are looking for versatile Software Engineers with a product-oriented mindset to join us. You’re excited about the possibilities of building the tools that enable developers like you to use Twilio’s services easily across a broad set of languages and frameworks. Our current products include the Twilio CLI (Command Line Interface) and Helper Libraries for all products and languages supported by Twilio. These enable developers from companies across the globe to add the power of Twilio’s communications and engagement platform to their applications.
- 10+ years experience as a software engineer beyond experience gained while in school
- Experience with other programming languages is a plus.
- A desire to learn new programming languages and look to become an expert in several.
- Experience with open source projects
- Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring
- Broad knowledge of development environments and tools used to implement and build code for deployment
- The ability to communicate well- in person, on paper, or in code. You can explain technical concepts to product managers, other engineers, and support teams
- Experience providing technical leadership for a team of Software Engineers
- Experience coaching and mentoring less senior engineers
- Empathy for your customers and teammates
- Bachelor’s degree in Computer Science; Master’s degrees is a plus
As a Software Engineer , you will live the Twilio Magic values:
- RUTHLESSLY PRIORITIZE & WRITE IT DOWN - Work with your team, other engineering teams, and with members of the product organization to distill internal and customer needs into requirements and technical specifications
- DRAW THE OWL - Close the gaps in requirements and build new features with a view beyond just what your team is doing, but keeping in mind the larger goals and projects of the Developer Experience business unit
- WEAR THE CUSTOMER’S SHOES - Architect new systems and design APIs with a focus on scalability, testability, and maintainability
- BE AN OWNER & BE BOLD - Resolve technical issues and blockers for internal and external customers
- NO SHENANIGANS & DON’T SETTLE - Drive high engineering standards on the team through code review, automated testing, and mentoring. We care about what our code looks like, how it performs, and how it enables our customers to succeed, and you should too.
- EMPOWER OTHERS & BE INCLUSIVE - Collaborate, coach, and mentor colleagues on an energetic, growing team
The Twilio Communications and Engagement Platform enables companies to integrate communications services directly into their applications via simple cloud APIs with global reach and on-demand huge scale. Twilio’s CLI and Helper Libraries provide the foundation for developer-customers of Twilio to enable their applications to leverage Twilio’s platform. The Developer Interfaces team is responsible for enabling developers to use the Twilio APIs easily, be more productive, and quickly bring their ideas from prototype to production to global scale, all on top of Twilio's elastic cloud infrastructure.
Twilio is a company that is empowering the world’s developers with modern communications and engagement services in order to build better applications. The Developer Interfaces Engineering team plays an integral role in building out the products that allow our developer community to meet their communications needs.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
This position will be located in our Bangalore, India office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Our Ideal Candidate
Our ideal candidate for Software Engineer (L3), Developer Interfaces in Bangalore, India will be responsible for development of the Twilio CLI and Helper Libraries. They will be responsible for continuing development and feature enhancements across a broad set of programming languages (Java, node.js, Go, Python, PHP, Ruby, C#) keeping them current to the expanding Twilio APIs and continuous updates across these languages. Twilio CLI development is in node.js, so candidates with more experience there will be better qualified, but good balanced language skills across 2+ of the languages above will be better than focused experience just in node.js.
Beyond our Twilio Magic and other core competencies, you should know that we need to have someone with:
A High Quality Bar
With the CLI and Helper Libraries being used both by internal and external customers of Twilio, the need for high quality products is paramount. The Software Engineer (L3) role is key to the delivery of this quality, making certain that the code meets the Twilio bar, that test coverage metrics are met, that tests are comprehensive, and that deployment is error-free. This code runs in our customers’ environments - we do not want it to be the root cause of incidents within their systems.
People Management Scale
This role is an IC role and will have no DRs. That said, they are expected to mentor and coach less experienced engineers in the processes and skills that make high-quality, highly functional software a reality.
A passion for continuous learning
The Developer Interfaces team is one of a few teams within Twilio that do not focus their development through a single or a couple programming languages. The current set of supported languages is 7 in number and will grow. There is no expectation that the candidate will have deep experience in all these on entry, but must possess a passion for becoming an expert across them all in time.
Empathy for the Developer
The candidate will have a keen sense for what our developer-customers need, how they operate, and what Twilio must do to make their path to use Twilio’s platform as easy as it can be. Twilio-enabling applications is what the Developer Interfaces team aims to do, and the candidate must think as the customer every day.
- Experience with open source communities is a plus. If the candidate has experiences as a contributor or a supporter, a deeper understanding of this should be explored.
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