Sr. Product Marketing Manager - Contact Center

We are challenging the status-quo in a $3 trillion market. Every day, Twilio product marketers help migrate communications from its legacy in hardware to its future in flexible, integrated software.

About the job:

Product marketers at Twilio are the CMO for their products. You will own brand and go-to-market efforts for Twilio's Contact Center offerings, including the TaskRouter product, and solutions built on top of it. That means finding creative ways to connect with your identified audience, positioning Twilio products to address their unique challenges, and guiding them through the customer journey. You will build brand loyalty and product advocacy among Twilio customers and use that to bring new customers into the funnel.

Responsibilities:

  • Listen to customers, understand their delights, needs and frustrations; and use that to inform the product narrative.
  • Manage new voice product launches to ensure cross-discipline synchronization and manage revenue impact.
  • Optimize our website and email programs so that developers can self-serve and be productive quickly.
  • Enable the sales team to help prospects understand the potential of the Twilio within Contact Center environments. Do this by creating sales collateral, training and tools to contribute to their success.
  • Measure what works, what doesn't work, and drive business decisions based on the analysis of the data.

Requirements:

  • Technical: Maybe you’ve worked for an enterprise software, SaaS or web services company. Maybe you have a degree in Computer Science. Maybe you just geek out on the side.
  • Business Acumen: you might demonstrate this with 8+ years of experience, or an MBA, or experience running your own business. Examples of using metrics and analysis to drive informed business decisions interest us.
  • Creativity: Get creative in demonstrating your creativity.

Bonus points:

  • You have domain expertise with products or services that target Contact Center or Customer Service solutions.
  • You understand the developer and know the tools and experience that developers crave.
  • You've worked with technology products that have targeted developers with cloud-based services.
  • You've worked with technology products that have targeted enterprises via direct, online, and channel strategies.
  • You have a good understanding of Twilio's value prop and the apps that have already been built. You can build a Twilio app yourself.
About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST


See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.


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