Site Reliability Engineering Lead - Voice & Video Regional Engineering

    • Madrid, Spain

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is hiring a Staff Site Reliability Engineer for a technical leadership role for the Voice & Video Regional Engineering team to oversee the operation of Twilio’s Regional infrastructure worldwide to meet high availability, scalability, quality, and reliability goals.  You will lead the team in a Site Reliability Engineering (SRE) role, including developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation Voice & Video communications infrastructure worldwide. 



Twilio’s Voice & Video Engineering has a strong DevOps engineering culture to develop, deploy and operate services that millions of customers use to communicate every day.   Twilio is looking for a Site Reliability Engineering Lead with a demonstrated track record of success to live the Twilio Magic.  You will have:

  • Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others demonstrated through clear communication, mentoring and coaching
  • Skills to define roadmap and collaborate across multiple global teams, leading development, configuration, deployment, and operations of new Regional infrastructure for Twilio’s Voice & Video platform.
  • Depth of operational experience in complex distributed systems, including defining, measuring and monitoring SLO/SLAs towards high availability and reliability goals
  • Experience operating large scale Java-based systems and media services in production across multiple regions or data centers in a cloud platform or enterprise scale environment.
  • Breadth of DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
  • Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.  
  • Experience building and managing systems with tools including Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
  • Bachelors/Masters degree required, or equivalent experience.
  • 5+ years of experience including 2+ years leading a team in a DevOps/SRE environment. 


As a Site Reliability Engineering Lead in the Voice & Video Regional team, you will live the Twilio Magic values:

  • BE AN OWNER - You lead development and operation of Voice & Video Regional services based on Twilio standard procedures and guidelines, towards 24x7 availability, with high performance, scalable and zero downtime releases in AWS environment.
  • EMPOWER OTHERS - Most importantly, you have the desire to collaborate across teams on best practices to build, test and operate services at scale.
  • WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams.
  • DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services and processes to achieve ultimate success.


Twilio Developers use Programmable Voice and Video to build unique communication experiences to make, receive and control voice interactions around the globe. Twilio’s Voice team develops and operates the worldwide infrastructure for call processing, including signalling, media, routing, conference, payment and speech services.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office at Paseo de la Castellana 77,  Madrid. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.



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