Senior Product Manager, Messaging Channels

Because you belong at Twilio

The Who, What, Where and Why

At Twilio, our mission is to power the future of communications. We believe that communications should be a part of every product experience. In the Programmable Messaging and Notifications product line, we’re doing that by providing the tools to build unique messaging communication experiences across multiple messaging channels. To help us on our journey, we’re seeking a senior product person to define and execute against this giant vision.


Product managers come from a variety of backgrounds. Our ideal applicant:

  • Proven success in product management in small or large organizations.
  • The ability to conceptualize a product, and take it to the marketplace.
  • Worked closely with developers and communicate on that level
  • Generates ideas, and is capable of documenting and evangelizing their vision in front of peers and customers.
  • Is a good storyteller, crafting narratives to emphasize what's most important in a complex system.
  • Bachelors or Master is Computer Science or equivalent experience required.


You should be prepared to spend your days writing specs, drawing mockups, speaking with Twilio customers and working with the development teams to bring your vision to life. You will bring to the table your experience launching products. And in the spirit of our company values, you should have the humility to accept guidance and support from your peers throughout the company.

Being part of the messaging business unit product team, you will

  • Build the next generation of Messaging APIs and products, enabling businesses to communicate with their customers wherever they are.
  • Some experience, whether professionally or as an enthusiastic hobbyist, writing code and developing software.
  • Drive daily stand-ups with engineering.
  • Support sales in key sales deals.


At Twilio, you’ll be put in a unique position to address a huge market with a trusted platform and shape the future of communication with your own hands. As a product manager in the Messaging org, you will be responsible for empowering the world’s developers with modern communication in order to build better applications. An overwhelming majority of our customers prefer to use messaging for their communications, whether it’s via SMS, chat, or using apps like WhatsApp or LINE. You will be crafting exceptional developer experiences, planning & prioritizing sprints with your engineering teams and driving the product vision and roadmap every day.


This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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