Senior Product Designer - AI Platform


Because you belong at Twilio

The Who, What, Where and Why


We’re looking for an experienced Product Designer to join Twilio’s Conversational AI team to own the user experience of Twilio’s AI developer platform.   In this role you will have experience in the following areas:

  • You are fanatically customer-centered, able to think holistically about design across complex architecture, take a systems-level mindset to design, as well as build and integrate consistent and efficient interfaces across the product portfolio.

  • You bring experience building and evolving application software, working in a Sketch-InVision-JIRA production environment, and are comfortable with both high-level vision and detail-focused execution.

  • You are keen on AI tools and have a passion for creating conversational interfaces that scale with large data sets while maintaining simplicity.


Our culture is highly collaborative, and you’ll be working closely with Product Management, Engineering, Marketing, Sales, Developer Evangelism/Education, and Customer Support to design new products and improve existing ones. As a Senior Product Designer on the AI platform you will:

  • Define, design, review, and specify interfaces, components, systems, frameworks and tools for conversational experiences using participatory and iterative design techniques including user research, agile design iteration, rapid prototyping, and usability testing.

  • Work with Product and Engineering teams, in an agile environment, to build efficient interface solutions within technical & time constraints.

  • Engage with our developer community to understand their needs and design products and workflows to unlock their potential. Our customers are developers, and we are passionate about designing products for them.


Twilio's Conversational AI team is responsible for powering the future of AI-driven communications, enabling our customers to learn, manage, train and operate machine learning products built on the world’s most powerful communications AI platform. With this responsibility, the AI Product Designer is in a unique position to shape how the next generation conversational experiences are designed and built, whether they are messaging bots, voice assistants, IVRs or Alexa apps.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Product Design team plays a critical role in designing the experience that allow our developer community to meet their communication needs.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 375 Beale Street in San Francisco, remote candidates will not be considered for this position. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. 

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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