Senior Director, People Insights

3+ months agoRemote

Because you belong at Twilio.

The Who, What, Where and Why

The People team at Twilio is rapidly expanding to support the company’s exponential growth. This role will be a critical member of our People team that will drive our People Insights function. Reporting into the Head of People Operations, the role will be responsible for leading & building a world-class function to generate people insights that drive business outcomes. 


We are seeking an experienced leader who lives the Twilio Magic and is excited to roll up their sleeves to accelerate the People function’s ability to leverage data and insights to proactively drive business decisions. This role will also enhance the storytelling capability of the People function, by identifying key people insights that drive the People strategy, diversity strategy, and business outcomes. They also have: 

  • PhD or MS+ concentration preferred with discipline in Stats, Math, Comp Sci, Engineering, Economics, Psychology, Quantitative Social Science, or equivalent experience required.
  • 12+ years’ experience within the data analysis field or discipline with People Management experience leading, developing and empowering a team.
  • Ability to handle, and maintain the confidentiality of, highly sensitive information.
  • Master Proficiency with SQL, SAS, Python or R and master knowledge of statistics (descriptive, regression, etc.)
  • Business experience with data visualization tools (e.g., Tableau, Power BI.)
  • Demonstrated experience leading or developing advanced analytics deliverables, tools and strategies.
  • Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations.
  • Proven experience thinking systematically and designing for long-term scale.
  • Strong knowledge of current market practices and trends in data analytics with a strong business acumen & knowledge of HR subject matter. 
  • Ability to build partnerships across various functions with strong influencing and change management skills.
  • Strong communication skills – written, oral, presentation and storytelling.


As a Director of People Insights you will live the following Twilio Magic Values:

  • BE AN OWNER: Set the vision and be accountable for the impact of the company’s People Insights team. Translate technical outputs from our Data Team into a clear narrative with recommendations to help improve our clients’ business. Ability to build and manage a high performing team over time. For now, you will be doing lots of hands-on, detailed work to develop strategies and get our data working for us. Situate the Team as a strategic partner that can provide data-driven insights to guide strategy. Own the prioritization of projects, communicate those priorities to business partners, and create a roadmap of when and how to get things done.
  • BE BOLD: Responsible for utilizing people related data to uncover opportunities and inform critical business decisions that impact short and long-term strategies. Establish a roadmap which includes business intelligence, data warehousing and data visualization standards for the People team.
  • BE INCLUSIVE: Develop business partnerships, enable access to their data, help educate, and turn insights into action. Work with the Data Team to communicate suggestions for continuous improvements in data quality and management. Strong collaboration with People Team COEs and other Cross Functional Stakeholders to ensure to capture  holistic People Insights. 
  • WEAR THE CUSTOMER’S SHOES:. Effectively partner with clients to diagnose solutions to key organizational challenges and develop value-based roadmaps that support the application of analytic solutions to solve client business issues on a continuous and repeatable basis. Drive predictive analytics to help drive talent and business growth and mitigate risks.
  • WRITE IT DOWN: Translate data and model results into tactical and strategic insights that are complete, accurate, relevant, understandable and applicable to client businesses and needs. Possess the ability to create and evolve the analytics/insights story for the business. This role will lead the efforts to improve visibility and efficiencies for HR through centralized business analysis and reporting, ultimately influencing leaders to make evidence-based decisions that change behavior and drive business results.


Twilio is growing rapidly and seeking an experienced People Insights leader. The primary purpose of this role is to deliver insights on data that inform decisions by developing and implementing a people intelligence and analytics strategy within the People team.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.


Denver/Boulder Metro:

Tier 4 base salary range: $214,875.00 to $294,624.00

Rest of Colorado:

Tier 5 base salary range: $200,880.00 to $276,210.00

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks