Senior Director of Finance, Product

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a Sr. Director, FP&A-Product to be a key leader in understanding our product line profitability trends and coordinating with our product and sales leaders on product mix dimensions across the business.

Reporting to the VP, FP&A, this position will lead our product finance reporting across business unit P&Ls, oversee our cost of goods sold forecasting and partner with our product and go-to-market teams on pricing and packaging initiatives.  This role will have significant interaction with the CFO and meaningful exposure to the other C-Level executives.

This role will work cross-functionally with Product Business Units, our Network/Carrier Teams, Sales, Marketing, and data teams to set matrix-aligned targets and coordinate on best practices for scalability and data integrity.


Twilio is looking for a leader with a demonstrated track record in building and developing superior finance teams with best practices in a high-growth environment.  We seek someone who is a sought-after manager, known for mentoring and professional development of their teams. The successful candidate will likely have at least 10 years of experience inside an operating technology company with significant exposure to product profitability, pricing models, and matrix or business line reporting. Additionally, this leader will be comfortable establishing cross-functional working groups, navigating operational complexity across multiple business units, and synthesizing financial and operational mechanics into relevant and actionable recommendations to C-Level executives.  Finally, the right candidate will be humble, flexible and willing to tackle the necessary hurdles to drive positive collaboration for meaningful business outcomes.


As the Sr. Director-FP&A, Product, you will be a thought-leader in shaping the financial framework for our product families in partnership with our R&D leadership teams.  You will interact extensively with Product Management and will translate product strategy into measurable financial reporting to improve our target setting for revenue, margin and operating investment levels.  Translating business knowledge into consumable, scalable, financial models will be a fundamental attribute of this role. Additionally, a key function of this role will be to ensure that the financial models reflect an aligned approach to product definitions, pricing strategies, margin goals and investment priorities across product, sales, and subject matter experts within COGS, pricing, and network operations.


The Finance team is central to Twilio’s decision making process. We guide company investment decisions to maintain Twilio as the platform to fuel the future of communications.  As we scale we need to expand and deepen our product profitability reporting capabilities and we need a leader who is passionate about innovating a matrix reporting framework for growth.


This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. 

See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.

Back to top