Principal Software Engineer - Intelligent Routing API

Because you belong at Twilio

The Who, What, Why and Where

Who?

As a hands-on Principal Engineer at Twilio, you are empowered to create wonderful experiences for our customers, who are developers and builders. You are excited when you release something that makes it easier for a developer to focus on the creative side of code.

You think about how your product will help the customer that spends $10s of millions with Twilio, and the customer who hasn't spent $1 yet.

You will own, create and operate REST APIs and infrastructure to support the world's largest brands. These services will transform the way people operate their business.

Your services will go from concept to sustained exponential growth in a very short period of time. You enjoy getting the MVP out the door, and you know that to take services to scale require developing a complex distributed platform and will be concerned with availability, throughput, latency and real-time responsiveness. 

What?

You will be responsible for driving architecture and building systems for multiple orders of magnitude of growth. You’ll take full end-to-end ownership of your services, from designing to operations and monitoring in production. You’ll also have the opportunity to mentor and help grow engineers.

You will be tackling some of the world's most complex distributed system challenges, at an enormous scale, while maintaining a 99.999% of both API availability and success rate. There's no maintenance windows ever at Twilio.

Why?

Twilio’s mission is to fuel the future of communications. TaskRouter is at the heart of Twilio’s biggest and most complex customer deployments. This year it is Twilio’s fastest growing product, growing at least 1000%. From major enterprises like ING to multi-billion dollar software companies like Zillow, TaskRouter powers the core logic of their entire customer experience. We're looking for a strong Principal Engineer to join our team and help us rapidly scale the system to the next level while maintaining a highly available mission-critical service.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.   

Where?

This position will be located in our beautiful office at 375 Beale Street in San Francisco.  You should expect the normal perks: catered meals, snacks, game room, ergonomic desks, etc. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive. We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

 

About us:
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.


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