Manager, Business Operations & Strategy

Because you belong at Twilio

The Who, What, Where and Why

Who?

Twilio’s Business Operations and Strategy team plays a critical role in shaping and driving strategic, operational and organizational improvements across the company. The team will partner with and support business owners across functions, working on a range of critical projects and issues – from new growth initiatives and business models, to competitive intelligence, to investment priorities and operational model optimization. You are at the forefront in helping Twilio clarify fast-moving strategic priorities, tackle operational challenges and enable growth and innovation.

What?

As a Manager in Business Operations and Strategy, you are the ultimate data expert and thrive on solving highly analytical problems, conducting interviews and synthesizing ideas. You will manage projects by leveraging your sound business judgment and management, problem-solving, communication and analytical skills. We're looking for someone who has 3-5+ years in management consulting while working at an established software company.

Why?

As part of this team, you will collaborate closely with business owners across functions, fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. You will communicate your recommendations to senior executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

Analytical rigor and strategic thinking is a must, but we’ll also need you to get your hands dirty to help drive real, sustainable impact.

Where?

This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:


Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. 


See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.


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