Japan Regional Founder - Professional Services Senior Technical Program Manager

3+ months agoTokyo, Japan

See yourself at Twilio

Join the team as our next Manager, Professional Services Technical Program Management, Japan. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.


Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As a founding team member in your region, you will enable the Twilio Expert Services team to bring deep implementation experience to the most important customers in your market, creating marquee implementations and customer relationships that fuel Twilio’s growth for years to come.


In this role, you’ll:

  • Work on paid engagements leading implementations for our top customers. 
  • Work with account executives and customers to evaluate how services, packaging, and pricing should be customized to make your region successful. 
  • Travel when needed to run discovery and project planning sessions with customers.
  • Create project plans that help customers efficiently and successfully drive their projects to production, and oversee their implementation with a combination of on-site and remote meetings.
  • Report on bookings, projects, and services delivered in your region. 
  • From your unique position working closely with the largest customers, serve as an important advocate for customer needs, relaying information back to sales, product, support, and others.
  • Ultimately, create a great experience for Twilio customers and help Twilio services scale to make even more customers wildly successful. 



Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!



  • 8 +years of experience as a professional services consultant for a technology vendor, system integrator or consulting firm
  • 3+ years of experience as a program manager, people manager or team leader
  • Understanding of Cloud platforms and API-based architectures
  • Experience with at least one of the major cloud providers (AWS, Azure, GCP)
  • Excellent written and verbal skills in English & Japanese, ability to communicate with technical teams and senior management


  • Certifications (desired but not required): Scrum, SaFE, PMP, Prince 2, Togaf


This role will be based in our Tokyo office. 


What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.


So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!


If this role isn't what you're looking for, please consider other open positions.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

Job ID: 2601131