Head of Technical Enablement - Sales

    • San Francisco, CA

Because you belong at Twilio

The Who, What, Why and Where

Who?

As the leader of technical enablement at Twilio, you will work cross-functionally to ensure best-in-class technical enablement of our sales organization.  You will ensure that our field organization has the knowledge and skills to deliver exceptional service to our customers through effective pre-sales, and post-sales service.  Reporting to our VP of Global Enablement, you will be responsible for partnering with our global head of Solutions Engineering to design, develop, and deliver effective learning solutions that empower our solutions engineers, our account executives, and other technical teams.  

What you get to do in this role:

  • You’ll build strategic partnerships with engineering, technical leaders and other enablement teams to create and deliver a training strategy that will fuel our rapid growth.

  • Create impactful training materials for in-person & virtual delivery as well as self-service

  • Create and package high-value, easy-to-use playbooks such as ‘How to be an SE @Twilio’, ‘How to run an onsite hackathon’, ‘How to Demo Twilio Solutions’, ‘How to Partner with your AE in a deal’

  • Deliver monthly Solutions Engineering bootcamp, training sessions, webinars, e-learnings, workshops.

  • Defining milestones and assessment checkpoints throughout 90-day SE onboarding journey

  • Understand regional needs and customizing international support

  • Partner closely with the product teams and product marketing teams to lead the internal enablement efforts of technical product launches.

  • Collect feedback from stakeholders and continuously work to improve quality of content, format, and delivery worldwide.

What?

In order to be successful in this role, we need someone who has:

  • 10+ years technical sales, sales engineering, solutions marketing, or technical training 

  • Experience working in a fast-growing enterprise company, and the confidence & executive presence to get things done when a playbook doesn’t exist. 

  • Direct experience in technical training, new hire mentoring, and instructional design, including content development and delivery tools 

  • Developed a learning strategy and roadmap for a similar team and delivered demonstrable value to the business.

  • Developed and delivered technical training from scratch with an ability to visually translate technology features and concepts into clear benefits

  • B.S. Computer Science or equivalent work experience

Why?

Twilio is transforming the way the largest companies in the world communicate by empowering developers to build any customer experience they can imagine on a scalable, trusted and flexible platform. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas.  We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where? 

This role could be based in one of our office locations of San Francisco, Denver, New York City, or possibly Remote.

If you are in the office, you will enjoy: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


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