Head of Regulatory Affairs

Because you belong at Twilio

The Who, What, Where and Why


The successful candidate for this role is a highly motivated, experienced attorney who can oversee our worldwide telecommunications regulatory matters.  You can provide global legal support as a subject matter expert in communications and carrier regulations. You are able to develop and implement unique strategies to address changes and trends in the regulatory environment and carrier ecosystem, including identifying and surfacing regulatory risks, providing counsel on regulatory compliance, and protecting Twilio’s access to the global telecommunications networks.   An integral part of your role will be to have a point of view and vigorously advocate for outcomes for the benefit of Twilio and its customers.


A successful day would include identifying a potential issue with a forthcoming regulation or carrier dynamics, and effectively mitigating the effect on our business.  You deftly represent Twilio’s interests with carriers and regulatory agencies, and lead our advocacy efforts in the press. You help advise executive leadership on global regulatory carrier requirements, compliance standards and policy priorities.  You work with our SuperNetwork team to ensure the most strategic global expansion plan, while keeping us in compliance around the world. Building relationships with a wide range of stakeholders, both internal and external, is just another day at the office for you.


The carrier ecosystem and regulatory environment are critical to Twilio’s operations and ultimate success.  In this role you will partner closely with the Super Network and Product teams to ensure Twilio’s compliance with applicable regulations around the world.  You will also direct policy and advocacy efforts with US and non-US regulators and legislators, partnering closely with the Government Relations and PR teams to increase Twilio’s voice and impact in shaping legislation and changing the carrier ecosystem.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.  As part of Twilio’s Legal team, you will add a critical expertise essential to improving Twilio’s operations and product offerings, in addition to enhancing and expanding our government relations efforts and impact on telco regulations around the globe.    

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position could be located in our beautiful office at 375 Beale Street in San Francisco or in Washington DC or remote. What you will get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. 

See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.

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